Manager of the Operations Control Center (OCC) Operations Communications Salary $73,957.00 - $119,492.00 Annually Location Baltimore City Job Type Full Time Job Number 5476-MTA 02/25–MOCCOPCOM Department Maryland Transit Administration Opening Date 02/25/2025 Closing Date Continuous + Description + Benefits Description Maryland Transit Administration Manager of the Operations Control Center (OCC) Operations Communications (Program Manager I-5476) Office of Operations Control Center Executive Service “Open Until Filled” *This position serves at the pleasure of the appointing authority* **Bilingual applicants are encouraged to apply** Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team. DESCRIPTION The Maryland Transit Administration (MTA) is seeking a Manager of the OCC Operations Communications. The right leader will be responsible for assisting Executive Management in providing overall leadership of the Operations Control Center in formulating and achieving public transportation goals and objectives. The Operations Communications Manager OCC impacts the MTA's organizational success by: + Providing leadership and direction, technical oversight, and administrative guidance to assigned managerial staff, clerical support staff, and division personnel. + Directing, planning, and coordinating the supervision and communication of safe and efficient transit services for MDOT Maryland Transit Administration. + Overseeing and monitoring all communications mediums including but not limited to e-news notifications, webpage postings, live and pre-recorded station announcements, and hyper-alerts for all core modes of Bus, Light Rail, and Metro Subway on a 24/7 basis. + Working in conjunction with other Operations departments to resolve any problems with inoperative equipment associated with service. + Provides training and guidance and develops the professional growth of assigned staff. + Managing the other modes within OCC in the absence of other mode managers as assigned. + Collaborating and partnering with executive leadership team, support departments, operating units to identify communications improvement opportunities. + Formulating and recommending operating policies and procedures or changes in existing policy and procedures. + Monitoring and evaluating the functioning of the Operations Communications team through creation of operational processes, scheduling, work assignments, and staffing recommendations. + Represents OCC as designated in meetings, as committee member, and before community and business groups. The Manager of Operations Communications OCC is the central point of contact between the modes in the Central Control Center (CCC) regarding all service issues. This position is responsible for responding to operational issues and meeting program and safety compliance objectives to provide safe and efficient customer service and to support a diverse customer base throughout Maryland. This vacancy is located in Baltimore, MD. Qualifications PREFERRED QUALIFICATIONS: Education:A Bachelor’s degree from an accredited college or university. Applicants may substitute additional experience for education on a year-for-year basis. Experience: Five (5) years of experience in administrative or professional work. Two (2) years of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures. * Experience should include at least four (4) years in a middle management or higher-level capacity managing in a public or private sector urban bus/rail transit agency and/or experience in large transit operations or transit properties. The ideal candidate will be a successful team-builder and change agent, with at least (3) years of progressively responsible experience in an operational command and control setting (e.g., rail, aviation, military, etc.) with personal responsibility for communication delivery and identification and management of risks associated with such a function. *This statement contains a Selective Qualification, which is more focused in scope than the Preferred Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or bona-fide occupational qualifications (i.e., knowledge, skills, or abilities). Notes: 1. Additional experience in administrative or professional work may be substituted on a year-for-year basis for the required education. 2. Additional graduate-level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-to-year basis for the required general experience. 3. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures, and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience. of experience in construction, facilities maintenance, or skilled trade work to include experience developing scopes of work for multiple areas of facilities maintenance and light construction projects. Two (2) years of this experience must have been in a supervisory capacity. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position. Additional Information You must complete a Maryland Department of Transportation (MDOT) employment application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. It is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority. Applications must be completed and submitted online by registering at https://www.governmentjobs.com/careers/mdotmd. Please make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website. Selected candidates may be subject to background and reference checks. Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/). Reasonable accommodations for persons with disabilities will be provided as requested. TTY call 711. TTY Users May Also Call Their Telecommunications Relay Service The incumbent in this position will not be a member of a covered bargaining unit. The Maryland Department of Transportation Maryland Transit Administration is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer. MDOT MTA is an Equal Opportunity Employer. MDOT MTA Does Not Discriminate Based On: Age, Ancestry, Color, Creed Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex or Sexual Orientation or any other protected status. Issue Date: 2/26/2025 Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting: https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152 Don't miss out on a great opportunity for a challenging career along with fabulous benefits! *Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits. Employer Maryland Department of Transportation Address See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------ Phone See Job Posting Website http://www.mdot.maryland.gov Apply Please verify your email address Verify Email