Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

 

Our Core Values:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

 

GENERAL SUMMARY

The Manager on Duty (MOD) is responsible for contributing to the success of the overall club operations by assisting in a variety of roles throughout the club. The MOD is responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Clubs.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Supervision

Assists in the hiring, training, supervision, development of those supervised in accordance with company policies and directives. Helps to facilitate the implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures. Monitors uniform adherence of all associates.

 

MOD/Department Management

Daily walk-throughs of departments supervised to ensure staff is maintaining a clean, organized and safe facility. Manages the Sports Desk and overall operation to ensure efficiency and exceptional member, guest and Associate service. Helps to manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked. Helps to ensure the day-to-day department operations run safely, smoothly and efficiently through a visible management presence and leadership. Assists in preparing the club for member use when opening the club; Securing the club upon closing Sends opening/closing reports as required Reports safety concerns Completes Member & Associate Accident/Incident Reports Executes Safety Action Plans as needed Participates in all Safety Training and Initiatives

 

Customer Service

Greets members and guests upon arrival to the Club. Checks in members by verifying their membership. Ensures all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees. Assists with booking appointments, programs and class reservations for members Provides information regarding Club programming and facilities Delivers exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business. Represents the club in a professional manner through image, dress, communication, and immediate follow through and response. Provides membership sales team with guest/prospect lead contact information.

 

Cleanliness

Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck and Surrounding Areas) Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas Restock vanity supplies and replenish inventory and janitorial products Maintain a clean, safe work environment Assist with laundry functions that include collecting, washing, drying, and folding towels

 

Communication and Relationships

Communicate timely and follow up, as appropriate Active participation in required events, programs, meetings and trainings Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

 

Reception Desk Oversight (if applicable)

Operate cash register Process payments Manage/handle cash and balance cash drawer each shift. Answer and transfer phone calls

 

Café Oversight (if applicable)

Create and serve food and beverage items Promote daily specials and encourage upgrades to each order Operate cash register, process payments through cash or credit card handling and/or member account charges Café opening and/or closing duties, as required Maintain a clean, safe work environment according to State and Local food safety standards

 

Pool Deck Oversight (if applicable)

Greet members and guests upon arrival to the Pool Area Act as a Host in the designated area or event space Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up) Offer seating, make members/guests comfortable and provide a tour of Pool Deck amenities Communicate and book appointments for programs and events Provide information regarding Club programming and facilities updates Assist with maintaining refreshment stations: Refill water, stock supplies and keep clean Provide towels as needed, assist with towel operation

 

Parking Garage Oversight (if applicable)

Warmly greeting each member with a smile Check members and guests in by verifying their membership When necessary, audit cars parked in garage Perform any opening and/or closing duties, as required

 

OTHER JOB FUNCTIONS

Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.