Manager Operational Oversight and Business Controls Requisition ID: 216202 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_The Role_** The Manager, Operational Oversight & Business Controls supports the overall goals of ScotiaHelps (formally Canada Collections) by attesting to adherence to policy, identifying exceptions and waivers where required, and designing, developing and overseeing implementation of procedures to mitigate risk and ensure adherence to compliance and regulatory requirements. This role supports both retail and small business, including SDA collections. **_Is this role right for you? In this role you will:_** + Lead the internal Policy Attestation and Adherence Program to ensure the Unit is adhering to current Policy. + Lead the internal Audit Program to ensure the Unit is prepared for all future audits and OSFI concerns. + Proactive Testing of Controls and Policy + Support other key accountabilities where required such as: + Consumer Protection Framework (CPF) + Business Continuity Planning + NIRA oversight + Privacy incidents + All Risk Management initiatives including but not limited to Employee Monitoring and Work from Home requirements/reviews + Partner with the business to ensure all processes are documented, reviewed and QA consistently + Training oversight to ensure it adheres to policy, regulatory and compliance requirements + Logical Access + Monitoring Complaints + Demonstrate strong team leadership to motivate and sustain individual and team performance. **_Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:_** + Experience leading teams + Proven relationship management skills + Undergraduate degree in Finance or Business or 4 years equivalent work experience + Thorough understanding of the Collections environment at Scotiabank and the Bank’s organizational structure + Thorough knowledge of the Bank’s products, policies and procedures and their relationships within the Bank + Excellent communication/interpersonal/negotiating skills + Thorough knowledge of audit processes and methodologies + Ability to write clear, concise audit responses as well as internal and external communication + The incumbent must be familiar with the following: + Scotiabank’s Privacy Code + Working knowledge of the policies and handbooks of Scotiabank Global Compliance and Global Risk Management, as they relate to ScotiaHelps + Scotiabank’s Guidelines for Business Conduct, Internet & Email Code of Conduct + The policies, procedures and systems of ScotiaHelps + Knowledgeable about the organization of Scotiabank, particularly, risk management, control, administrative and operational structure, policies, and procedures. **_What’s in it for you?_** + A culture that promotes teamwork and cross-functional collaboration to achieve business goals. + Opportunity to work with an enthusiastic team that helps our customers by ensuring the Bank can deliver key business services. + Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners + Perfect for individuals who are both interested in business analysis and preparedness, but who also welcome responding to unpredictable events quickly. + Hybrid working environment allowing for work/life balance Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.