• Scope: LAZADA and AIDC
LAZADA – SG, MY, TH, VN, PH & ID
AIDC – TW, HK, SG, MY, TH, VN, KR, JP, AU & IN

• Involved in various HRSSC operations - to manage, execute and support, including but not limited to:
Foreign national recruitments (non-IA and non-IPT)
On-boarding and off-boarding
Employee movements
General HR queries
Co-ordinate actions related to HR policies and SOPs
Prepare/Generate documents
Contract management
Visa and work permit renewals
Government surveys/reporting
Preparing and raising annual HRO and HR services budgets, PRs and POs
Insurances (include senior management) – GTL, GCI, GPA, GM: hospitalization, outpatient & major medical
Benefits claims (include senior management) – iChoice (flexible benefits program) and LSA
Leave management (include senior management) – maternity, paternity, medical/hospitalization, marriage and compassionate
For insurances, benefits claims and leave management – cover all communications, publicity, training, co-ordination, support and proactive interventions

• The main areas of responsibilities are to manage, execute and support initiatives/activities/tasks related to on-boarding and off-boarding, employee movements, HR queries, HR policies and SOPs, document requests, benefit enrolments, renewals, contract management, surveys, annual HRO and HR services budgets, PRs and POs preparation, leave management, insurance, etc.

• Manage the day-to-day operations and ensure a high-quality HR service delivery.

• Implement operational strategies and processes to enhance efficiency and effectiveness of delivery of HR services.

• Collaborate closely and at eye-level with various stakeholders, including but not limited to:
Country CPOs and their HR teams
HRGs/HRBPs
HR CoEs
People Tech
Procurement
Legal
Finance/Treasury
WPS
IT

• Monitor/Track key performance indicators (KPIs) for HRSSC APAC Operations to measure service quality, identify trends, and implement corrective actions, as necessary.

• Continue to support and drive development and training of team members – so that HRSSC APAC Operations continue to move towards becoming a high-performing team.

• Responsible for HRSSC APAC communications, publicity, training, co-ordination, support and proactive interventions - for all in-scope, above-mentioned HR services.

• Ensure compliance with local labour laws and regulations, as well as internal policies and procedures across APAC.