Location: IN - New Delhi   
Sponsorship Available:  No
Relocation Assistance Available: Yes

Integrate and manage a sophisticated order to cash process for India. 
Implement order to cash strategies and establish policies, procedures, performance expectations and metrics to ensure reliability, speed, convenience, and best perceived value to the customer.
Drive & guide improved Customer service in India through a Customer Collaboration strategy and align organization and blocks of work to the India vision.
Define and drive success pillars of Customer Supply Chain. 
Collaborate with management teams to ensure all aspects of customer supply chain are well developed and maintained throughout product lifecycle to ensure superior customer experience at a high level of efficiency
Identify and apply principles that enable continuous quality assurance and process improvement.  Align technologies and processes to maximize service delivery.

Build Business:

Manage the customer service team, setting clear goals and fostering a culture of accountability, collaboration, and continuous improvement

Build and maintain deep customer relationships, addressing concerns promptly to ensure exceptional service delivery

Manage order processing activities to ensure timely and precise processing from entry to delivery

Lead efforts to resolve customer issues promptly, collaborating with internal on RCA & CA

Monitor customer service KPIs and implement corrective actions to meet or exceed targets

 

Build People/Oragnisation Capability:

Lead OTC and customer supply chain projects, utilizing expertise in EDI, VMI, CPFR, and last mile delivery

Collaborate with cross-functional teams for successful project execution and achieving objectives

Provide training and coaching to enhance the skills and capabilities of the customer service team

 

Co-create Future:

Develop customer segments based on demographics, behaviors, and preferences

Cultivate open communication to gather feedback and ideas for improvement

Utilize CRM systems and order management software to enhance service and responsiveness

Ensure compliance with regulations and policies concerning customer service, data privacy, and consumer protection

 

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

 

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate