Job Overview:
The Center Manager for PACE of Cincinnati has leadership responsibilities for the operation of the PACE of Cincinnati PACE Center and critical PACE Interdisciplinary Team (IDT) functions. This includes supervisory responsibility for key IDT staff, management oversight of the PACE Clinic (in collaboration with the Medical Director), management responsibility to ensure the PACE Center is safe, clean, and functional for participants, staff, and visitors, managing all critical functions of the IDT, working with the Intake Department to ensure an efficient enrollment process for new participants, and participating as a member of the PACE leadership team.
Job Requirements:
Bachelor’s degree in a health-related field required; RN, Social Work and/or Master’s preferred.
Either have one year of experience working with a frail or elderly population or, in the absence of such knowledge, receive appropriate training from the PACE of Cincinnati on working with a frail or elderly population upon hiring.
Experience working in Electronic Health Records (EHRs).
Before working independently, meet a standardized set of competencies for the Center Manager position established by PACE of Cincinnati and approved by CMS and ODA.
Before engaging in participant care, be medically cleared for communicable diseases and have up-to-date immunizations and vaccines.
Not been convicted of criminal offenses related to involvement in Medicaid, Medicare, other health insurance or health care programs, or social services programs under title XX of the Act.
Have not been convicted of criminal offenses pertaining to physical, sexual, drug, or alcohol abuse.
Have not been excluded from participating in Medicare and Medicaid programs.
BLS certified.
Three (3) years of experience in a supervisory capacity in a healthcare setting.
Job Responsibilities:
Responsible for supervising PACE Center staff as dictated in the PACE of Cincinnati organization chart. Supervisory responsibilities may include, but may not be limited to, nursing staff, physical and occupational therapists, social worker staff, home care coordinators, transportation staff, recreation staff, dietary staff, PACE Center aides, and PACE Center support staff.
Responsible for coordinating all IDT activities, including participant care planning, the Service Determination Requests (SDRs) process, the Appeals procedure, the Grievance procedure, daily morning meetings, IDT meetings, and coordinating and leading participant/caregiver conferences.
Responsible for timely coordination of all PACE voluntary and involuntary disenrollment activity.
Responsible for coordinating 24-hour care delivery to PACE of Cincinnati participants.
Responsible for overseeing PACE participant quality of care and safety at the PACE of Cincinnati Center and in the participant’s home in collaboration with medical director, clinical providers ( physicians and nurse practitioners).
Responsible for ensuring participant and caregiver satisfaction with services provided through PACE of Cincinnati.
Responsible for ensuring participant rights and responsibilities are upheld for PACE of Cincinnati participants and caregivers. Be available or engaged with the PACE Participant Advisory Group
Responsible for leading and managing all activities related to the day-to-day operation of the PACE Center to ensure a safe, clean, and functional environment for participants, staff, and visitors.
Responsible for managing the PACE Center supply chain to ensure each area has the necessary supplies to meet participant and staff needs.
Responsible for PACE Center emergency preparedness activity, including ensuring necessary equipment is present and in working order;
Responsible for ongoing PACE Center emergency preparedness monitoring per applicable federal and state laws and regulations.
Responsible for ensuring an efficient and compliant enrollment process for new participants in concert with the Intake Department.
Responsible for PACE program compliance with all current federal and state regulations governing PACE and for participating in, preparing for, and assisting with all federal and state audit activity.
Responsible for ensuring PACE of Cincinnati maintains comprehensive and compliant Electronic Health Records per HIPAA laws and regulations and the PACE Federal Regulation.
Responsible for adhering to the PACE of Cincinnati Quality Improvement (QI) plan.
Responsible for professionally representing PACE of Cincinnati in the community at large.
Responsible for maintaining effective relationships with PACE of Cincinnati leadership and staff, contract network providers, community-based organizations and federal and state agencies
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Frequently
Interpersonal Communication - Frequently
Kneeling - Rarely
Lifting <10 Lbs - Rarely
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Frequently
Standing - Occasionally
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Frequently
Leadership Performance Standards
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly
Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.