**Baystate Health, western Massachusetts’s premier healthcare provider, is seeking a Pediatric Palliative Care Manager.** **The Manager, of Pediatric Palliative Care, is responsible for the day-to-day operations of Baystate's outpatient pediatric palliative care program and services and is under the director's direction. Duties will include coordinating, organizing, staffing, and leading program services and activities.** **Job Responsibilities:** + Supervise a multidisciplinary team and ensure quality palliative care is provided to patients and families. + Coordinate and ensure the delivery of program services is provided in a prompt, efficient, and effective manner and in accordance with Baystate and program policies. + Ensure that referrals for services are timely evaluated and processed in accordance with program policies and protocols. + Personnel management of pediatric palliative care team members including interviewing and selecting candidates, training, annual performance reviews, coaching and disciplinary actions. + Work closely with the Director to develop and implement annual program goals and budget. + Appropriately report and/or record program revenue and expenses, and process program invoices timely. + Ensure that an effective volunteer program is maintained, and that volunteers are utilized suitably to meet the needs of the patients, families, and the program. + Maintain a bereavement program that meets the needs of the patients, families, and program. + Coordinate patient/family activities that supports the program’s objectives and goals. + Schedule and effectively and successfully supervise interdisciplinary team and staff meetings. + Identify barriers and service issues that will affect the program and resolve appropriately in collaboration with Director. + Identify, cultivate, and sustain meaningful partnerships with area healthcare providers and support services/resource organizations, and engage with strategic partners. + Oversee the collection and maintenance of patient records for statistical purposes according to the confidentiality and privacy policies of Baystate Health. + Ensure that all Pediatric Palliative Care Network (PPCN) contract terms are successfully met. + Serve as a program representative for the PPCN when needed and as requested by the Director. + Complete and submit program reporting as required and/or requested by PPCN and the Director.Other duties as assigned. **Minimum Required Experience:** + Bachelors degree + Minimum of three years of work experience in managing a healthcare or outreach program, preferably in a nonprofit environment. + Minimum of three years of work experience in a healthcare-related field, preferably in pediatrics or home care. **Skills/Competencies:** + Knowledge and experience in personnel management. + Knowledge and experience working in/with clinical, public health, and/or social service agencies. + Prior experience with volunteerism in the community. + Must be proficient in Microsoft Office programs and have an aptitude for computers and working with various software programs. + Articulate, succinct, accurate and culturally competent in both written and spoken communication. + Ability to effectively present information and respond to questions from groups of providers, staff, families, resource organizations, and the general public. + Ability to quickly establish trust, gain rapport, and work effectively. + Demonstrated ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances. + Ability to maintain a high level of confidentiality of patient information. + Advanced time management abilities. + Strong work ethic, self-motivated, and collaborative leadership style. + Excellent critical thinking and consultative problem-solving skills. **You Belong At Baystate** At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people. DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS. **Education:** Bachelors Degree (Required) **Certifications:** Driver License - Other **Equal Employment Opportunity Employer** Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.