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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Oversees day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Oversees one large or multiple small practices with average patient throughput and an established strategic plan and/or focused scope of programs and/or services.

Experience

2 years of experience in operations with strong financial, human resources, and systems backgroundDemonstrated experience with strategic thinking and problem-solvingDemonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic

Preferred Qualifications

Master’s degree in Business Administration, Health Administration, or related fieldExperience in a physician practice setting

Education

Bachelor's degree in Business Administration, Health Administration, or related field

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Ability to operate mostly independentlyAble to plan and manage time effectively and execute projects to completionStrong communication skills and ability to build productive relationships across various levels of the organizationPersonal organization and time managementHuman relations and teamworkPersonal adaptability and motivationListeningStrong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutionsExcellent writing skillsAnalytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledgeAbility to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industryAbility to effectively manage employees within assigned practiceAbility to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Job Responsibilities

Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.Ensures structure addresses changes in technology, operational processes, and practice needs.Builds relationships with key stakeholders, communicating progress towards key performance indicators.Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.Evaluates and makes recommendations for business development and expansion opportunities.Oversees implementation of all expansion projects.Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.Mentor team members to encourage personal and professional growth.Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Practice Operations & Management