Department/Unit:

Physicians Billing

Work Shift:

Day (United States of America)

Salary Range:

$86,650.99 - $134,309.04

Billing Staff Development, Training, and Quality Manager:

The Manager of Staff Development, Training and Quality for Billing Services is responsible for the development and oversight of the Academy onboarding program for all HB, PB, SBO, Payment Posting teams across the 4 campus AMHS system. Program development of a creative, multi-dimensional training curriculum for the adult learner ensuring competency is fairly assessed. Training of new system updates and enhancements as well as oversight of the department policy and procedure manual. Works closely with the Hospital and Physician Billing Leadership Team to ensure the training program is designed to support changing operations for system alignment. Data quality monitoring review, remediation. Ability to lead and develop Training Coordinators in their classroom instruction and content creation.

5-7 years training curriculum and training program development including innovative training modes in support of onboarding and cross training specific to operational needs, for varied learner skill level and experience setsPassion for training of the adult learner in healthcare setting or similar fieldAbility to build confidence, raise skill level and promote a productive training and learning environmentExperience with monitoring data quality, analyzing, and trendingProven customer service skill with ability to exceed expectationsProven ability to motivate and lead team of direct reports, encouraging engagement and professional skill developmentAbility to multi-task in stressful environment, must be able to manage pressure of very tight timeframes to execute tasksStrong Project Management and demonstrated flexibility of scheduling needsExcellent time management and organizational skillsAbility to review information and draw appropriate conclusionGood judgement and ability to be resourceful to problem solve, escalate issues as neededTeam minded work ethicWell versed in compliant training and operation onboarding supporting regulatory requirements

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.