The role is responsible for managing Customer Service and Logistics Operations of the Region.

CFA & Transport Management

Manage CFA operation of the RegionEnsure statutory compliance at CFAsResponsible for infrastructure upgradation of CFAs in line with business needEnsure compliance on distribution & quality SOPsSource transporters for secondary distributionProcess payments of CFAs and transportersIdentify and drive M&P initiatives and service level improvement opportunities

Stock Management

Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning ManagerMonitor FEFO & stock freshness at CFAsEnsure timely disposal of market return damages & expiries

Budgeting & Spend Management

Responsible for preparing Distribution Budget for the region and tracking budget vs spendResponsible for rate negotiation with C&FAs, warehouse agencies and transporters

Customer Service

Single point regional co-ordinator for SC related queriesOversee POSM distribution and sharing of information to sales teamEnsure adherence to SLAs with internal and external stakeholders