Manager Resource Analyst

Company
HSB
Location
Wayne , United States

Job Description:  The Resource Analysis Manager leads the Resource Analyst team.  Works closely with team members and with the Inspection Services Field management, Home Office management and Inspectors to deliver value added inspection services through constant analysis of territory, capacity/demand models, and profile setups.  Aligns with operations and resource advisor to effectively monitor and co-organize dispatching efforts to maximize productivity within supplied parameters. Provides continuous monitoring, reporting and analysis of certificate inspection needs, status and inventory.  Gather, analyze and report on various complex data sets while identifying discrepancies or value-added opportunities.  Determine and communicate definitions of data and quality of data to effectively communicate findings to internal and external customers.  Assists in the development and mentoring of employees by managing personnel and day-to-day activities for designated team.  Manages and allocates resources, creates and/or improves workflows, and disseminates information to team members.  Ensures compliance with HSB standards and practices and oversees quality control activities.  Consistently applies performance management practices to all individuals, communicates issues, concerns, or procedures with managers and actively identifies and communicates training issues and opportunities. Identifies workflow opportunities and system improvements for all service operations groups and takes steps—including but not limited to proposals and testing—to implement same.

Education and Experience:

Bachelor’s Degree or equivalent work experience is requiredAdvanced degree is preferred3+ years of prior supervisory experience or demonstrated leadership within a team environment.3+ years insurance industry or operations experience.3+ years of experience leveraging data analysis to make informed business decisions.

Knowledge and Skills: 

Exceptional communication and interpersonal abilitiesStrong organizational, prioritization and time management skillsExcellent leadership and people management skillsAdvanced analytical, problem solving and critical thinking skillsProven capability to multi-task and successfully self-manage multiple priorities and projects of various significanceProficient in Microsoft Excel, Word, PowerPoint and Outlook

 

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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