Your career starts now. We’re looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we’re passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we’d like to hear from you. Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com . **Responsibilities:** The Manager of Retail Telesales will report to the National Director of Retail Sales and is responsible for the telesales program performance and operations and overall relationship management. Responsibilities include sales production and strategy, operational efficiency, call quality, sales campaign management, and overall customer experience. The Manager of Retail Telesales is responsible for vendor oversight and operational performance of assigned telesales agents. **Education/Experience:** + Bachelor’s degree preferred or equivalent relevant experience + 5 or more years of call center, insurance, and project management. + Vendor and call center experience, preferably insurance sales. + Understanding and experience with the Exchange Health Care program and/or health insurance. + Understanding and experience with the Medicare program and or health insurance. + Ability to collaborate, foster alignment, and create a sense of urgency. + Ability to evaluate the specific business value of prospective new technologies and vendors. + Time management skills, planning and executing long-term projects on schedule. + Assess program performance and provide necessary feedback and direction. + Manage vendor and campaigns to expectations and Service Level Agreements (SLAs). + Interpret and evaluate call center reports. + Provide constructive feedback to agent individual performance. **Diversity, Equity, and Inclusion** At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve. We keep our associates happy so they can focus on keeping our members healthy. **Our Comprehensive Benefits Package** Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more. ;