State: CA
City: Irvine
Zip Code: 92606
Compensation: $54,500.00 - $82,000.00
Overview
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work.
The Role
The Sales Manager is primarily responsible for supporting and managing all aspects of the leasing process at large (+600 homes) communities. This associate also develops and implements appropriate sales strategies and practices based on the needs of the community, determines community sales goals, and motivates, coaches and monitors performance of sales associates in order to achieve community and organizational goals.
Essential Job Functions:
Understands the community’s budgeted occupancy, rents, and leasing needs and sets appropriate weekly and monthly leasing goals for the leasing team, as well as tracks, monitors, and reports progress and overall performance.
Proactively manages the sales process by converting prospect leads into leases, assists with move-ins, lease renewals, and move-outs, ensures that all lease information is accurately and timely recorded according to policy, and leases apartments as needed.
Models effective leasing and sales behavior, professionally presents and educates (prospective) residents on layout, amenities, design, and features of the community and brand, as well as the surrounding area/neighborhood, and conducts tours as needed.
Reviews traffic and online guest cards with Community Consultants to ensure proper follow-up is achieved.
Monitors and analyzes various operations reports, such as the Weekly Activity Detail and Market Surveys, to assess the effectiveness of the marketing plan and communicates results to the supervisor
Leverages technology platforms and leads management to communicate and manage leads.
Ensures adherence to standards for merchandizing of community (tour path, models, leasing center, etc.).
Oversees the delivery of various resident-oriented services (e.g. package pick-up/delivery, community newsletter, parking passes, guest parking passes, etc.).
Ensures appropriate resolution of customer service issues and empowers effective sales and customer service interactions that result in high levels of customer loyalty and satisfaction as measured by the Net Promoter Score (NPS).
Provides pricing recommendations to the GM/SCM and assists in the completion of the Market Survey Reports to be used by the management team to assess the competitiveness of the community.
Participates in Revenue Management calls/discussions as needed.
Maintains effective partnerships to deliver seamless and consistent customer experiences across the Customer Care Center, Level One, and on-site platforms.
Assists in the development, implementation, and/or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community.
Follows and reinforces all applicable AVB policies and procedures and ensures compliance with federal, state, and local laws as needed, specifically Fair Housing regulations.
Schedules and delegates workload between Community Consultants to ensure work is being completed accurately and in a timely fashion.
Conducts one-on-one meetings with Community Consultants on a daily/weekly basis to review performance and discuss successes and opportunities, as well as conducts weekly sales meetings to review performance and set future expectations.
Provides feedback, coaching, and support to sales team to drive achievement of established goals, as well as holds one-on-one meetings with sales staff.
Empowers, engages, and develops associates to achieve greater performance and desired business outcomes.
Recruits, schedules associates, gives work assignments, conducts training and performance evaluations, and makes recommendations regarding hiring, promotion, and termination where applicable.
You Have:
High School diploma or equivalent (GED) required.
Bachelor’s degree preferred.
Valid driver’s license and automobile insurance, where applicable
2+ years of sales management experience in multi-family or related property management, retail, hotel reservation/front desk, or another field.
Listens and quickly develops rapport with residents and prospective residents.
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
We offer:
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications will be accepted on an ongoing basis.
AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
Job ID JR103403