Current Associates are not eligible for Retention or Sign-On Bonuses.

Hybrid - Must live in Framingham, MA

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

Role Summary

As the Manager, Sales Operations, you will own and drive strategic priorities that will transform the way we enable our business development teams. You will be leading a team of data-driven project managers who are focused on providing our business development teams with a consistent inflow of high value opportunities. 

You will be the main point of contact for the team with various areas of the business to determine the viability of various prospect sources and process improvements. You will strongly influence, drive, and impact the results of the Staples B2B business development sales organizations. You will be dedicated to reimagining our existing processes, identifying challenges and roadblocks, and strategically determining the best avenue for team success. 

You will be hyper focused on building exceptional experiences for our sellers and will ensure our solutions are designed to meet the needs of our internal customers. You will build and leverage reporting to identify opportunity areas and partner closely with our sales leadership teams to drive sales growth.

What you’ll be doing:

Partner across Sales Leadership, and other key stakeholders to lead the strategic build of the Key Performance Indicator program.Work together closely with Sales and Sales effectiveness teams for gathering KPI program business requirements, aligning requirements to the sales process and evaluating effectiveness of KPI selections against expected selling outcomes.Interact with Sales VPs, Effectiveness, and Front Line Managers to develop and support coaching reports.Maintain KPI program reporting environment within PowerBI and continually seek new toolsets available to improve KPI program.Ensure KPI (and associated) reporting, analytics, and final deliverables are accurately completed, thoroughly vetted/validated, and approved according to established schedules and processes.Develop and enhance training materials and additional resources for the field to provide a comprehensive understanding of how their KPI program operates and is reported.Proactively identify areas in need of improvement; partner with stakeholders to craft resolutions, new processes, and impactful updates; and be accountable to develop and carry out long-term action plans.Participate in establishing and documenting best practices, templates, policies, and tools to promote greater consistency and expand and scale Staples capabilities.

What you bring to the table:

Strong analytical and quantitative skillsExperience in a fast-growing, dynamic organizationStrong written and verbal communication skillsAbility to multi-task in a fast-paced environmentExcellent partnership, teamwork, and collaboration skillsStrong meticulous attention to detail and a strong customer focusSolutions oriented

Qualifications:

What’s needed- Basic Qualifications

Bachelor's degree in business, finance, and/or operations5+ years of experience in sales operations, sales effectiveness, program development, and build, analytics, and finance

What’s needed- Preferred Qualifications

Experience with Anaplan and SalesforceProficiency with Microsoft OfficeSQL Database (snowflake) management, Alteryx, Power BI, Access DB, SFDC backend

We Offer:

Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.