**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, Accertify, InAuth and Prepaid. Within Global Strategy and Capabilities (GS&C), the Field Training & Enablement team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum for the CRM (Salesforce) that includes reinforcement of adoption behaviors, new capabilities launch, communication strategy and alignment on consistency for the Global Merchant Services Field organizations. The Manager will support the GMS Sales & Client Management (CLM) teams based in the Americas. We continue evolving the tools training capability within this GS&C and this role provides the opportunity to be part of our journey to elevate the function. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement & learning solutions while gaining exposure across GMNS Field leaders. This position will report to the Director, Global Capabilities & Tools Field Enablement and Training **Responsibilities** : + Forge strategic relationships with regional stakeholders at all levels to build strong and trusting partnerships. + Build strong relationships with business stakeholders to define Salesforce-specific goals and KPIs as well as indicators of success for product. + Strong curiosity and initiative in tackling Salesforce adoption analysis; dives deeply into the data, relentlessly pursues its meaning and how these insights can drive business performance. + Consult with leaders and business partners on business priorities and develop customized short-term and long-term approaches to support stakeholder needs. + Maintain deep understanding of America’s stakeholder’s day-to-day responsibilities, supporting capabilities, and customer needs (including development and management of user personas) + Influence and execute field enablement strategy and trainings to support regional stakeholder teams in growing business and improving productivity. + Collaborate with product owners to influence product roadmap that enable business processes to support the customer lifecycle and meet GMNS goals. + Be the ‘voice’ of our product by managing all communication channels (i.e., newsletters, launch announcements, service alerts, etc.) + Own knowledge management and collaboration tools leveraged by stakeholders. + Drive increased adoption and positive feedback of product. + Maintain expertise on product functionality as well as Salesforce platform releases. **Minimum Qualifications** + Experience with and/or strong understanding of sales and client management teams. + Ability to build relationships across various stakeholders and influence without authority on high visibility projects. + Excellent written and verbal communication skills with experience presenting innovative ideas to audiences of all levels. + Results-driven mindset with the ability to drive change management, navigate through ambiguity, and balance multiple priorities. + Keen attention to detail, high degree of accountability and integrity + Passion for the customer and user experience + Professional experience with any CRM/Salesforce.com. + Experience in creating and delivering training content for a product. + experience collaborating with global stakeholders and time zones. **Preferred Qualifications** + Experience with data visualization tools such as Tableau, Power BI is a plus. + 2 years relevant experience preferred. **Qualifications** Salary Range: $80,000.00 to $155,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Strategic **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25002966