Department:

Product & Loyalty

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Manager Seating Strategy will lead a Team of individual contributors to develop, manage, and deliver optimized boarding and seating plans and capabilities. This role will be responsible for establishing and managing the execution of the boarding and seating plans for the airline, including optimization of the seat map and boarding configurations to maximize revenue across air products, while balancing with other factors including product strategies, passenger experience, turn and operational implications, among others. The Manager Seating Strategy is a strategic thinker and effective communicator who is excited to drive the future of Southwest Airlines.   

Additional Details:  

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Model the Southwest WayGuide and lead Team Members using SWA talent management practices to coach, develop, and engage EmployeesAdhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environmentInvest in leadership and self-growth through participating in continuous learning and development

ResponsibilitiesBuild and lead a Team of professionals to oversee, coordinate, and manage the use of the seat map and boarding constructs to achieve and balance across business objectives, including maximizing seating and boarding revenue, achieving product strategy, Customer experience and operational goals, among othersDrive and maintain seat map strategy to define business objectives for the commercial and operational use of seats, within established product and business strategySet, manage and cascade strategic parameters for the business as it relates to use of seats for sale or Customer use, including objectives and prioritization across competing objectivesWork closely cross-functionally with Leaders and partners in the business (including Operations, Revenue Management, Digital, Technology, CX, FP&A, and others) to understand and manage challenges related to seating and boarding and provide guidance on use of tactics to manage the seat map within strategic parameters (e.g. seat blocking, upgrades, pricing, etc.).Ensure close connection across all stakeholders as they influence and/or are affected by seat map management and policiesWork closely with Leaders, Finance Teams, and others to establish performance goals / KPIs and establish reporting capabilities and regular communication to relevant stakeholdersDevelop and maintain plan to execute against performance expectations, including managing day-to-day performance and maintaining long-term performance planGuide and oversee ad-hoc analytics and research as needed to support goals, both within Team and working cross-functionallyMonitor and adjust seat map management policies and capabilities as needed to respond to changing market conditions and customer preferencesStay up to date with the latest industry trends, technologies, and best practices related to boarding and seating, and drive related enhancements forward as neededMay perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and AbilitiesStrong knowledge of finance and the airline industryStrong knowledge of industry-standard seat map optimization practicesSkills in strategic thinking, growth planning, and cross-functional executionSkilled in executive-level communications, with ability to communicate effectively by listen intently, question appropriately, influence outcomes, and articulate clearly in both written and verbal formatsSkilled in driving change and supporting analytical value during the creation process while being able to ensure high qualitySkilled in formatting and presenting data and informationAbility to be self-motivated and be able to perform with minimal direct supervisionEducationRequired: High School Diploma or GED

ExperienceDemonstrated experience in directly or indirectly leading team(s)Fully functioning, broad knowledge inAirline marketing or travel industry marketingPreferred: Experience and intimate knowledge of industry norms and practices related to seat map optimizationPreferred: Experience with Excel, Access, Tableau, Power BI type tools  Preferred: Finance and/or RM experience  

Physical AbilitiesAbility to perform work duties from [limited space workstation/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesTravel up to 20% of the timeMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $125,000 per year to $138,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
11/18/2024