Key Responsibilities:

Supervision and Leadership: Manage, mentor, and develop a team of up to 10 service technicians. Ensure team adherence to company standards and protocols. Service Operations: Oversee daily service operations, including scheduling, dispatching, and monitoring service calls. Ensure timely and efficient service delivery to customers. Customer Satisfaction: Maintain strong customer relationships by addressing service issues promptly and effectively. Strive to exceed customer expectations through exceptional service quality. Quality Control: Implement and maintain quality control procedures to ensure consistent and reliable service. Conduct regular audits and inspections to identify areas for improvement. Technical Expertise: Provide technical support and guidance to service technicians. Work on depot CO2 receivers and HP system on Micro-Bulk trucks. Stay current with industry trends, technologies, and best practices. Safety and Compliance: Ensure compliance with all safety regulations and company policies. Promote a safe working environment for all team members. Inventory Management: Oversee inventory levels and manage equipment and parts procurement. Ensure adequate stock of necessary materials for service operations. Reporting and Documentation: Maintain accurate records of service activities, including service reports, technician performance, and customer feedback. Provide regular updates to management. Travel: Willingness to travel as needed, up to 30% of the time, to support service operations and customer needs.

Qualifications:

Education: Associate's degree in a related field or equivalent experience.

Experience: Minimum of 5 years of experience in a service management role, preferably in the beverage or related industry. Proven track record of successful team management and service delivery