Job Description

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. 

A day in the life…

Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cardsRecruit, hire, train, develop and motivate your team – their success is your successSupport your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase salesCreate a solid business plan that enables your team to work together to meet service and sales goalsSupport the success of your department by driving continuous improvements

You own this if you have…

1+ years of successful retail management experienceExceptional customer service skills and a passion to inspire others to deliver outstanding serviceDynamic leadership skills and a proven ability to motivate and develop future leadersA proven track record of using key metrics to identify opportunities and drive businessEffective communication skillsThe ability to work a flexible schedule based on business needs, including evenings and weekends

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $26.55 - $42.75 Hourly