The Manager, HIM Shared Services oversees primary Health Information Management functions for the assigned region. HIM Shared Services functions include: record indexing, record analysis, record completion, provider suspension, quality review and data integrity. Oversees activities with internal and external stakeholders to ensure timely processing and maintenance that is consistent with department, health system and regulatory standards and guidelines.
Works collaboratively with the Regional Director, HIM and Manager, HIM Site to ensure that established goals are optimally accomplished. Coordinates daily operations for the Shared Services colleagues to ensure standards are consistently met. Supports regional HIM functions for workload balance. Manages daily operations for this virtual team.
Works closely with other departments, including but not limited to Patient Access, Clinical Services, Patient Financial Services, Medical Staff, Information Services and other service areas to support revenue cycle efforts and maintain HIM service levels.
ESSENTIAL FUNCTIONSKnows, understands, incorporates, and demonstrates the mission, vision, and values of the Ministry in leadership behaviors, practices, and decisions.
Maintains the daily support of HIM shared services for the assigned region. Leads the virtual team to meet established quality and productivity metrics.
Develops and monitors performance scorecards to measure process outcomes, quality and productivity and to ensure continual process improvements for each functional area. Tracks and reports record delinquency data. Ensures this is in alignment with regional and system office goals.
Oversees colleagues and the following processes: record indexing, record analysis, record completion, provider suspension, quality review and data integrity. Coordinates scheduling to ensure appropriate coverage.
Collaborates with the Regional Director to establish strategies and goals for innovation, production and quality levels; coordinates allocation of staff resources to achieve optimal outcomes and workload balance. Designs HIM workflows to ensure timely and effective production.
Manages HIM Shared Services operations to ensure compliance with regulatory and accreditation requirements and standards.
Oversees regular patient health record quality audits to establish and maintain the quality of documentation and assess record integrity.
Actively participates in committees and/or workgroups to establish best practices, policies and procedures to support a compliant quality health record.
Working in conjunction with the Regional Director, HIM, other HIM Site Managers and system office, develops and maintains policies and procedures, quality and quantity monitors, and department and facility performance improvement initiatives.
Recruits, retains and manages HIM staff. Ensures development and education of staff, including fostering teamwork, providing performance feedback, mentoring and coaching associates, scheduling in-service education and competency assessments, conducting performance evaluations, counseling and/or conflict resolution.
Communicates and works with physicians/providers, physician office personnel, colleagues, clinical managers, vendors and others in order to ensure a quality health record and promote customer service. Provides education to physicians/providers, physician office personnel, colleagues and others.
Ensures confidentiality of patient data is maintained in accordance with accepted standards of practice based on System Office and RHM policy as well as legal and regulatory requirements.
Assists in budget planning and management to meet operational goals and in alignment with projected RHM volume and/or service levels.
May serve as relief support for departmental functions as the work schedule or workload demands.
Understands the job functions of all HIM Shared Services staff; is aware of process flow across other departments and involves them, as appropriate, when recommended actions may impact their work functions and process flows.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONSMust possess a demonstrated knowledge of Health Information Management functions, as normally obtained through a Bachelor’s Degree in Health Information Management, Business Administration, Healthcare Administration, or related field, or an equivalent combination of years of education and experience required.
Certification as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) required.
At least five (5) years of current progressively responsible experience in diverse functional areas of HIM in an acute care environment required. At least five (5) years of current leadership experience preferred.
Demonstrated competency with the electronic health record, health information systems, document imaging/document management system and other healthcare applications required.
Must demonstrate broad based knowledge of health information management, technology projects and revenue cycle practices. Demonstrated competency in service excellence practices.
Strong working knowledge of HIM departmental organization, function, operations and its interactions with medical staff and other hospital departments.
Knowledge of regulatory and accreditation standards, state and federal requirements and standards related to the management of health information.
Knowledge of privacy and security regulations, confidentiality, laws, access and release of information practices.
Ability to communicate and work with a variety of individuals in leadership and staff level positions, physicians, providers, clinical managers, hospital leaders, auditors, consultants and vendors. Maintains effective levels of communication with this group.
Strong written and verbal communication skills and ability to communicate with a wide-ranging audience.
Must possess strong organizational and analytical skills in order to detect and resolve problems. Ability to address complex problems with multi-level impacts using sound judgment, in-depth analysis and expertise to resolve issues. Demonstrated ability to manage multiple priorities.
Strong supervisory skills with the ability to attract, develop, deploy and retain a high performing HIM staff, capable of working as a team.
Intermediate computer skills required, including working knowledge of and experience using MS Word, Excel, Outlook and PowerPoint. Must be able to spend majority of work time utilizing a computer, monitor and keyboard.
Ability to use technology and metrics to track and monitor performance.
Ability to work independently, organize and prioritize, analyze and solve problems effectively. Must be results-oriented.
Maintains professional attitude and ability to relate well with executive management, physicians, other care providers, colleagues, and patients.
Strong understanding of the Catholic health ministry in an evolving health care delivery system and changing reimbursement market.
Personal presence that is characterized by a sense of honesty, integrity, and caring as well as the ability to inspire and to motivate others to promote the philosophy, mission, vision, goals, and values of the Ministry.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSAbility to work in a fast-paced, multi-customer environment, with conflicting needs. May warrant varied and/or extended hours, with changes in workload and priorities to keep pace with the industry and advanced strategic priorities.
Must possess the ability to comply with enterprise policies and procedures.
Must be able to work with interruptions and perform detailed tasks.
Must be able to spend majority of work time utilizing a computer, monitor and keyboard.
Must possess a valid driver’s license and be able to travel to the assigned Trinity Health sites as needed.
Pay Range: $40.6207 -$60.9311
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.