Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Manage complex technical projects (PGAs) leveraging expertise in Excel analytics and PowerPoint presentations to translate technical concepts & reporting for stakeholders
Negotiate with and influence global IT partners to achieve project goals and solutions, fostering solid, collaborative relationships
Effectively manage project escalations, prioritizing resolution while maintaining positive relationships with all parties
Lead and collaborate effectively with large global IT teams
Lead efforts to improve instrumentation upliftment, reduce defect seepage, and enhance PGA/incident SLAs Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergraduate degree or equivalent experience
10+ years of comprehensive experience in DevOps-related technologies and IT operation
Proven experience in leading complex DevOps projects, ensuring seamless integration and deployment Extensive experience with SQL for database management and queries
Hands-on knowledge of DevOps and instrumentation tools  In-depth knowledge and experience of ServiceNow for IT service management (Incident Management, Problem Management and Defect Management) Familiarity with Agile methodologies for iterative project development and delivery Familiar with DevOps tools and practices, including continuous integration and continuous deployment (CI/CD) practices
Solid technical background in DevOps project management, including planning, execution, and delivery of technical solutions Demonstrate a solid technical background in managing and delivering projects (PGAs)
Advanced skills in creating data analysis and reports using Excel and PowerPoint
Proficiency in Excel analytics for data-driven decision-making and PowerPoint for clear communication of technical concepts and reporting
Proficient in negotiation and stakeholder management to drive project success, secure necessary resources, and ensure alignment with project goals
Proven solid negotiation and influence skills to achieve project goals and solutions with global IT partners
Proven effective management of PGA/Incident escalations, prioritizing resolution while maintaining positive relationships
Proven excellent interpersonal and communication skills, both written and verbal, for managing complex communication scenarios and interaction with technical teams and business stakeholders
Proven track record of working effectively within large, global IT teams and collaborating effectively with cross-functional teams

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.