Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Manager Special Loans of the Special Loans Department is responsible for management of the Special Loans Team. The manager’s responsibilities include interviewing and hiring agents, performance management, and production oversight. The position requires compliance management for all applicable investor and regulatory deadlines. The manager must ensure the team acts in accordance with best business practices to provide an excellent standard of efficiency and accuracy while maintaining loan data and executing customer facing processes.

Direct Reports

Special Loans Specialist ISpecial Loans Specialist IISpecial Loans Specialist III

Principal Duties

Develop leadership and administration skills to build a team that achieves key performance indicators on a daily and monthly basis.Focus daily departmental activities to comply with the company’s strategies and goals.Monitor regulatory and investor requirements as they relate to the Special Loans Department.Suggest and manage new technology, systems, reporting and best in business practices to enhance efficiencies within the department.Lead and manage the team through change.Sets direction and reporting for the team to insure each team member is meeting CTQ measures on both quality and quantity.Creates, improves, and maintains all departmental policies & procedures.Oversees in the execution and creation of standards for the group by measuring performance to the established SLAs.Identifies missing controls and works with the business operations analyst to establish necessary reporting/quality controls.Responsible for all training related to Special Loans Specialist (training new employees and ongoing training as necessary).Oversees the researching of servicing histories and setup of ARM, DSI, and modified loans, SCRA, Prepayment Penalties, Commercial Loans, collects supporting documentation, and assists in preparing audit responses; analyzes exception reports and clears exceptions by researching and correcting errors.Manages research request stream via SCSM or other tracking tool; guides team on responding to issues with special and regular loans; identifies root causes and ensures proper remediations are opened and tracked to completion even for other operational groups.Manages the adherence of ARM loans a, which includes resolving servicing transfer/loan setup issues; researches ARM loan payment histories; and ensuring upstream processes are serviced within investor and regulatory guidelines.Manages the performance of ad hoc research items related to adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.Manages the group to ensure that daily tasks related to HELOCs, including HELOC checks and statements, are completed timely.Assists in monitoring and resolving items that are requested by compliance to remedy any state or client audit findings.Performs related duties as assigned.

Education and Experience Requirements  

High school diploma or equivalent, required.Bachelor’s degree, preferred.6-8 years related experience.2+ years management experience.Must have 4+ years of mortgage experience with experience reading and understanding mortgage closing documents.Proven track record of managing and motivating a team while ensuring each team member is held accountable for their responsibilities.

Knowledge, Skill, and Ability Requirements 

Proficient working knowledge of Microsoft Outlook, Word, Excel, SQL/data systems, and mortgage servicing systems.Strong knowledge of mortgage documents, security instruments, and modification documents.Strong verbal and written communication skills.Certain after hours/weekend support may be necessary for projects or high business volume situations.After hours and/or weekend email monitoringUp to 10% travel to other company locations for projects, training, etc.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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