We are seeking a talented individual to join our Specialty Claims team at Marsh Insurance Brokers Sdn Bhd. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Manager - Specialty Claims (Marine and Aviation)

Specialty Claims (Marine and Aviation)

The Specialty Claims team for Marine and Aviation manages complex claims related marine and aviation insurance, ensuring accurate assessment, processing, and resolution of in accordance with relevant policies and regulations.

The team collaborates clients, underwriters, and various stakeholders to provide expert guidance, maintain communication, and implement improvement initiatives to enhance claims operations and management.

We will count on you to:

Provide guidance on complex claims issues and processes, escalating as needed to ensure proper policy application and claims rate calculations.

Monitor high-complexity claims reports to ensure accurate record production and distribution.

Organize incoming documentation from clients and underwriters, providing guidance and feedback to colleagues.

Review documentation receipt via mail or phone to maintain professional communication with insurers, clients, and underwriters, ensuring materials are catalogued and accessible.

Conduct training sessions for clients on claims policies, delivering comprehensive briefings on best practices and key considerations to enhance their understanding and compliance.

Contribute to improvement initiatives related to claims operations and management, fostering collaboration with internal and external stakeholders, including senior executives within the client's organization.

Analyze claims information for compliance with local service standards, create standard templates for claims forms and audit claim files for missing information.

What you need to have:

At least a Bachelor’s degree in any field

Minimum of 5 years experience in handling Marine Claims

High Proficiency in using MS Office Application

Ability to converse proficiently in English

Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

Experienced in handling Marine and Aviation claims

Good communication and interpersonal skills

​Strong analytical skills and detail-oriented to comprehend and summarize appropriate information 

Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Excellent coordination skills and ability to work with multiple stakeholder

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.