You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The CEG Servicing team services all CEG programs & offerings globally. This includes Compensation, Benefits, Retirement, Long term Investments (LTIA), Leave of Absence (LOA), Recruitment, Learning and Payroll Operations. It is a complex, fast paced environment which offers up new challenges to stretch your skills every day. 

How will you make an impact in this role?

This is an exciting time to join a team that is developing new strategies, implementing new processes, and building new partnerships across the Blue Box to bring greater value to our Third-Party Governance Program.  The Strategic Vendor Management (SVM) team is a central team dedicated to ensuring CEG’s third party management processes meet/exceed compliance and operational risk requirements. The program covers over 800+ third parties globally that CEG engages with to offer colleague programs and benefits. The Manager, Strategic Vendor Management (SVM) will support key partners in Compliance, Information Security, Operational Risk, as well as supporting the development of the strategic direction for CEG to meet compliance and regulatory requirements within the TLM Program. This role will report into the Director, SVM team. 

Responsibilities include:

Drive the strategic direction and implementation for CEG’s Third Party Program and associated controls. Lead third party oversight activities to ensure successful metric results within the Third Party Lifecycle Management Program. Seek opportunities to streamline and automate controls globally Lead identification of opportunities to improve internal controls, compliance, risk, and regulatory adherence. Lead a team of analysts to execute on standard operating procedures and oversight governance for third party relationships  Knowledge of the E2E TLM program including GSM engagement, process flow of TLM action items, downstream impacts and Due Diligence requirement knowledge.  Must also keep a high-level understanding of the vendors and services to ensure accurate risk ratings are established

Qualifications

The ideal candidate will possess the following:

Significant amount of demonstrable project management/program management experience with proven ability to drive results through cross functional collaboration Deep understanding of the Third Party Lifecycle Management process and requirements Ability to review significant amount of data and prioritize based on limited information Expertise in end-to-end process mapping/testing skills, with ability to identify potential business, compliance, and/or process gaps Ability to collect, analyze and manage performance metrics effectively in order to drive business strategy and report results Must be competent in all Excel functionality, proficient in PowerPoint, Word Strong verbal and written communication skills Ability to attend occasional meetings outside of normal working hours, as required of global roles Adaptable and comfortable working under ambiguous and/or changing circumstances

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.