Manager Team Member Relations/HRBP
Central Maine Medical Center
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Essential Generic Job Functions (List in order of importance):
Partner to Align Business Units and HR Strategy for assigned business units.
+ Engage leaders to understand talent needs of the businesses and define responses
+ Participate in periodic business planning and reviews and proactively work with COE teams to identify and deploy HR interventions to meet and align with business requirements
+ Partner closely with leadership to refine organizational structure, operations and culture
+ Proactively obtain, interpret and present metrics and analysis to business leaders to inform decisions (performance, attrition, hiring, vacancy, team member engagement/sensing, and other data)
Advise leaders on people issues
+ Provide HR observations related to strategy/performance in meetings and one-on-one; formulate HR requirements
+ Offer objective and balanced advice to leaders on business challenges and people implications, leadership effectiveness, culture, and alignment of HR programs
+ Advise business leaders on change management, performance issues, responding to team member or community concerns, compliance or ethics investigations, etc.
+ Manage response to executive requests for information, questions or special projects
In Partnership with COE, deploy talent and development programs
+ Partner with COEs to deploy talent programs in business units (performance assessment & review, succession planning, development planning, talent acquisition strategies).
+ Support leaders, in conjunction with COE with advice and tools for team member coaching, mentoring, feedback processes, high-potential development, career development counseling, etc.
Drive HR operational excellence
+ Assist in the development and drive HR programs and initiatives with COE’s
+ Build, develop and lead the efforts of HR professionals in achieving operational objectives
+ Deliver broad based and complex HR messages or concepts to leaders, present HR strategies and initiatives in a way that provides clarity around integration and business relevance
+ Work with local business executives and HR COEs to develop or modify strategies and programs to most effectively meet local business needs and culture; Identify and share root causes of HR issues with relevant HR COEs to help shape HR programs
+ Conduct ongoing position budgeting review and ensure that staffing plans are aligned with span of control, productivity metrics, budgeted allocations, etc. Understand local and regional healthcare talent market;
+ Drive effective leader and team member communications initiatives
+ Coach and Develop HR Team to drive HR engagement, individual growth and organizational outcomes.
Team Members Relations
+ Promote and foster a healthy work environment; raise awareness of available programs to assist team members;
+ Implement appropriate team member engagement programs and positive team member relations programs.
+ Interpret and drive action planning as a result of engagement surveys; assess population “temperature” through formal and informal sensing and report results/plan actions with leadership team
+ Implement programs to recognize service and celebrate achievement by team members.
+ Assist with driving the CMH experience and creating a culture of excellence and results through execution.
+ Responsible for developing and managing positive team member relations programs in collaboration with key stakeholders.
+ Recommends effective solutions for addressing workplace issues and corrective actions in accordance with organizational and HR policy, practice and applicable laws.
+ Oversee investigations of team member, ethics, or compliance issues, in consultation with HR Leadership, compliance and legal counsel.
+ Ensure compliance with all federal and state laws, as well as all Joint Commission and other regulatory standards. Educate and counsel leadership and team members regarding compliance obligations. Facilitate understanding, interpretation and application of HR policies within assigned business units.
Partner to support business performance, quality and patient care initiatives
+ Partner with business unit leaders on initiatives related to patient care, quality, safety & compliance, physical security, data security, professional ethics, etc., implementing training and development, performance management, certification & other initiatives to create an environment of compliance/excellence
+ Uphold all compliance standards, including Joint Commission, Department of Labor, HR policies, CBAs, etc.
+ Support location emergency response plans in partnership with business leadership.
Other duties and/or projects as assigned.
Knowledge, Education and Skills Required:
+ Bachelor’s degree; HR , OD or Business concentration required
+ 5-7 years of progressive Human Resources generalist experience.
+ Demonstrated experience partnering with Leaders in linking HR strategies to the business in areas such as business operations, HR Practices, change and transition management
+ Working knowledge of multiple Human Resource disciplines including compensation, talent and organizational development, employee relations, diversity, performance management, talent acquisition and
+ Expert verbal and written communication skills.
+ Work in high collaboration environment across operations and business teams, as well as HR. Working in an HR COE environment strongly preferred.
+ Work effectively in a highly changing and dynamic environment, demonstrating ability to learn and adjust quickly, and bring others along when designing or implementing new ideas
+ Demonstrated experience managing large, complex projects with multiple stakeholders
+ Experience operating at both operational and tactical level
+ Proven ability to develop, engage and retain a high performing teams
+ Excellent interpersonal and partnership skills
+ Ability to develop meaningful trusting relationships at all levels within the organization to gain support and achieve results
+ Expert level coaching, change management, project management, facilitation, conflict resolution, negotiation, presentation, process development, analysis and problem-solving skills.
+ Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Preferred Certification/Licensing Preferred:
+ HR certification preferred, not required
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO
Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.
Central Maine Healthcare System
The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams.
If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today!
Diversity and Equal Employment Opportunity
CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.
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