Overview Expected pay for this position is $36.56 - $48.44/hour. Actual pay will be determined by experience, skills and internal equity. POSITION SUMMARY: The Manager Urgent Care directly oversees and mentors the Care Guides and urgent care APPs, is responsible for the operations of modern urgent care sites, ensures and maintains operational efforts within the guidelines, policies, and procedures of the modern urgent care model. The Manager is responsible for the day-to-day management and oversight of up to 3 urgent care sites including scheduling of resources, process and equipment excellence, tidiness and appearance of facilities, patient experience, Key Performance Indicators adherence and outcome success, and management and retention of staff. In collaboration with division leadership, establishes and maintains outcomes that meet modern urgent care model standards and key performance indicators. The Manager has primary focus on the urgent care site(s) under their supervision as well as all aspects of financial, operational, brand, facility, and integration performance. Works in a dyad model with the Lead APPs and reports to the Director of Operations for OSF OnCall Urgent Care. Qualifications REQUIRED QUALIFICATIONS: Education: Bachelor degree in business or healthcare related field Experience: Minimum of one year of management experience PREFERRED QUALIFICATIONS: Experience: Minimum of three years of management experience in an urgent care or related service Front office or clinical role in a medical office setting, including: scheduling, billing, and insurance reimbursement Other skills or knowledge Professional knowledge in staffing and scheduling processes patient logistics and patient flow processes with the ability to prepare necessary analyses, reports, policies and budgets. Ability to direct the work of teams and assigned resources. Strong interpersonal skills and ability to promote teamwork and build effective working relationships. Ability to lead teams. Project management and performance improvement experience. Strong analytical skills. Knowledge of medical office procedures. Knowledge of CPT-4 and ICD-10 coding. Skill in mentoring and providing feedback to others Ability to set priorities and use good judgment Ability to work efficiently under pressure OSF HealthCare is an Equal Opportunity Employer.