Managment Trainee Rooms
kempinski
Managment Trainee Rooms
Description\nAll Policies and Procedures are supported and followed.\nQuality Assurance audit results are 85% and above.\nUp-selling is focused on and executed in order to increase room revenues.\n
Key Responsibilities\nUpon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures. \nAnswer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person, provide/receive information and take appropriate actions or if needed refer the matters to the relevant persons to handle. It may be handling messages, dealing with complaints, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flights etc. \nAnswer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. \n
Skills, Knowledge and Expertise\nFluent English writing and dialogue\nFamiliar with office software\nPassionate and enthusiastic about the service industry\n
Benefits\nInsurances and fund \n Eight days off per month \n Free accommodation \n Rich employee activities \n
Application Deadline: 15 October 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: China - Changsha
Description\nAll Policies and Procedures are supported and followed.\nQuality Assurance audit results are 85% and above.\nUp-selling is focused on and executed in order to increase room revenues.\n
Key Responsibilities\nUpon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures. \nAnswer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person, provide/receive information and take appropriate actions or if needed refer the matters to the relevant persons to handle. It may be handling messages, dealing with complaints, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flights etc. \nAnswer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. \n
Skills, Knowledge and Expertise\nFluent English writing and dialogue\nFamiliar with office software\nPassionate and enthusiastic about the service industry\n
Benefits\nInsurances and fund \n Eight days off per month \n Free accommodation \n Rich employee activities \n
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