JOB DESCRIPTION SUMMARY

To deliver professional, meticulous, relaxing and exemplary nail care and services to Spa guests.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

Maintain professionalism, grace and dignity at all times Greet guests on time with proper salutation and a smile Use the guests’ name at least twice during interaction Refrain from discussing company or personal business with guests.  Achieve weekly retail sales goals Conduct all nail services using appropriate product application Perform nail services as listed on the brochure following proper safety and sanitation guidelines, while delivering gentle guest service and detailed nail care Conduct all treatments according to treatment guidelines while following draping policy (modesty towel for pedicures) Assess and accommodate guest’s needs: inquiring about physical wellbeing and perform appropriate service. Desire, ability and commitment to educate and sell products to guests and staff Do not prescribe, diagnose or suggest ailments Do not solicit personal clients, house call or the selling of personal products Maintain availability and dedication to The Agua Caliente Casino, being available to work as needed including weekends, holidays and evenings Escort guests as needed Perform at least two guest contact employee services per month as business allows Participate in and contribute to staff meetings, training sessions, product knowledge classes and team effort Maintain a clean, organized and safe working environment Know your schedule and check the computer each hour Abide by all California State Board of Cosmetology guidelines Comply with all ACC Company policies and procedures Perform other duties as assigned by Coordinator, Supervisor, Manager or Director. Provide excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.