Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. Assist in orienting and training employees
Job Summary: Responsible for all aspects related to management of hub services relationships, entering of medication orders, and customer service for patients/providers in a call center environment.
Responsibilities Provide direct support and serve as primary point of contact for pharma partners and patients on relevant productsFollow customized patient support service models and programs to meet and exceed client expectationsFollow established protocol and non-standard service models to provide the highest quality of services to patientsResponsible for calling patients pursuant to established Fee for service arrangements and performing necessary interventions.Responsible for assisting in the creation and implementation of new Manufacturer ProgramsResponsible to work with Audit and Compliance leadership to ensure operational excellence at all potential timesResponsible for accurate selecting billing and shipping methods for incoming patient orders and setting up delivery of patient orders as necessaryCustomer service coverage for incoming calls and directing incoming calls to appropriate staff as neededDocument patient reported information into TherigySTMProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisor May assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedMay assist in training new employees QualificationsJob Skill Requirements:
Broad knowledge of medications, physician orders, and pharmacy systemsEffective communication skills Outstanding customer service skillsExcellent organization skillsAbility to multitask and prioritize Excellent computer and keyboarding skills
Educational Requirements:
Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certification
Experience:
Past experience in a customer service-related fieldPreferred: 12 months experience in a call center environmentPreferred: 24 months experience as a pharmacy technician
Compensation
$18.50 - 22.00 per hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
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