Job Summary:

JOB DESCRIPTION

Location: Remote, Eastern Canada

Division: Ticketmaster Canada

Line Manager: Director, North American Maps and Global Tours

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

The Maps Technology team is responsible for providing innovative products and technology to support ticket sales via mobile/web-based venue maps.

THE JOB

The Map Analyst is producer of Ticketmaster’s Interactive Seat Maps (ISMs). The Map Analyst is a member of the Ticketmaster Maps Organization will work with local Business Operations teams and external Clients to meet deadlines and ensure seat maps for all Ticketmaster events are produced and available prior to the events going on sale. 

To build these interactive maps, the Map Analyst will use Ticketmaster’s proprietary Maps Studio Tool, which is based on 3D Studio Max. The Analyst will also need a basic understanding of Ticketmaster seating charts and the Ticketmaster transaction engine.

WHAT YOU WILL BE DOING

Work Management

Work with ISM Global hubs, New Delhi Pods, client account managers, and clients to ensure that map production remains on track

Produce ISM Maps using Maps Studio

Constantly iterate and improve processes, work with Product Manager to suggest new features and improvements for proprietary toolset, and flow/process efficiencies

Follow best practices for map appearance and consistency across domains

Problem solving — focusing on TM event build best practices

Communication

Manage priorities and clear bottlenecks to map building up the chain and across the business

Work with the field and clients to get ISMs through the QA process

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

At least one year of experience using Computer-Aided Design (CAD) software (3D Studio Max)

Strong design skills

Strong problem-solving skills

YOU (BEHAVIOURAL SKILLS)

Ability to work alone or in a very collaborative environment, depending on circumstance

Strong communication skills

Strong attention to detail

Self-starter, motivated  

Strong sense of responsibility

Ability to prioritize and context change under intense time constraints

Ability to manage up and across

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. #LI-REMOTE