Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Marine Travel Consultant role is to deliver outstanding travel service experience for our Marine Customers. By working together as a high performing team, our Travel Consultants provide outstanding traveler care, first call resolution and the highest quality of customer service to Amex GBT Egencia Marine Clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while enhancing supplier revenue. The role will form part of a highly skilled team of Marine Travel Consultants located onsite in the Amex GBT Egencia Office. The role will report to a Team Leader. **What** **You’ll** **Do** + Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends. + Act as Travel Advisor and Consultant to a single or multiple Marine Business accounts with the willingness to jump in and flexibility in shifts to meet client needs + Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using one or multiple Global Distribution Systems (GDS), Sabre, Amadeus. + Handle all inbound calls/emails in the highest level of integrity and efficiency + Builds bookings and issue tickets both International and domestic routes for Marine clients in Amadeus and Sabre GDS. This also includes air, hotel, rail and ground transportations + Additional responsibilities may include voiding, refunding and ticket-re issuance + Participate in the training and development programs provided by the company + Develop and promote a coordinated and harmonious working climate by maintaining positive relationships with all other individuals in the company. + Any Adhoc initiatives as assigned by Leaders + Aligning with all legal standard requirements, which include required training, compliance and sanctions + Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance + Operate in a telephony and Multi Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners + Express passion and energy within the organization and always act according to company ethics, values and Compliance guidelines. + Working phone, email booking air, rail, hotel and car rentalInvestigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client critical issues or lowest fare (e.g., CSI/CSR, Trailblazer) ​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. **What** **We’re Looking For** + Detailed understanding of fares and ticketing rules, for car, air, hotel travel + Knowledge and experience of: * Air, rail, hotel, car booking * Calculating and Processing exchanges * High proficiency in one or multiple GDS Amadeus is highly preferred + Experience working in a high touch service environment and team where performance is measured + Background in handling Marine Travels + Passion for Excellence in Client Service + Excellent Professional Communication – both written and verbal + Thorough - ability to act with integrity, and deal sensitively with personal and confidential traveler information + Ability to research and resolve customer service and traveler issues independently and /or with supplier + Problem Solving, with a process improvement approach + Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally + Ability to positively influence team and peers + Learning agility and ability to act on constructive feedback + Possess a strong understanding of travel trends and industry standard processes ​Our Traveler Care team is a 24/7 operation. Please be flexible and prepared to work afternoon, graveyard and weekend shifts. This is a 5 days Onsite Opportunity at our office in Ayala Triangle Garden Manila **Location** Manila, Philippines **The #TeamGBT Experience** Work and life: Find your happy medium at Amex GBT. + **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. + **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + **Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + **We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + **Wellbeing resources** to support mental and emotional health for you and your immediate family. + And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . **What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)