Job Description

The External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role will be responsible for monitoring and measuring high risk locations performance in these categories: Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. This role will provide on-going in-store training and development of Store Managers and Asset Protection Teams and partner with the Regional Investigators to peruse high impact cases that negatively affect shrink and Nordstrom’s ability to deliver on their commitments of Fashion Authority, Service and Experience and Brand to our customers. The role of a Market Investigator can provide you with the experience of building knowledge of criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations (identification, investigation and resolution), skills using mobile, stationary and physical surveillance, and intelligence-led tactics to aid in shrink reduction, including Nordstrom video surveillance system.

A day in the life…

Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by resolving theft and reducing shrink in key market areaSupport a theft and shortage prevention and resolution culture to ensure product is in stock and available for our customersConduct and support investigations into individuals associated with ORC groups and activities. This includes high-level field & fence investigations, case development and resolution.Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issuesDevelop and investigate major organized external and internal cases which may result in a significant loss to NordstromUse methods of prevention, detection, investigation, resolution, and recoveryConduct static and mobile surveillance.Lead cases that require specialized investigative tactics and all internal investigations that involve store management and AP casesResponsible for working with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans to eliminate those opportunities within a market using reporting tools. e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associationsBuild partnerships with industry organizations and benchmark the competition for trends and initiatives that are impacting the industrySupport and consult business partners on external investigations and store-level internal investigations, as neededProvide hands on training of investigative tactics and coach and train field and store leaders on investigative interview tacticsDevelop positive relationship with law enforcement agencies at local, state, and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute offendersPartner with law enforcement, HQ, field and store Asset Protection teams to aggregate applicable investigations chargesEnsure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and when necessary, represent Nordstrom in court and legal proceedingsIdentify all aspects of emerging theft opportunities, trends and cases within your market using reporting, trend analysis, and internal and external partners to initiate and investigate theft activity

FUNCTIONAL COMPETENCIES:

Self-Motivated, Strong Bias for Action, ability to multitask and organize time and resources for effective workload management.Work independently with minimal supervision prioritizing workload off of company tenants and impact to business.Ability to handle complex investigations involving sensitive and confidential information with discretion and trust.Represent Nordstrom at ORC conferences and meetings and testify in court.Clear and effective written and verbal communication and strong interpersonal skills 

You’ve got this if…

Bachelor’s degree in related field preferred or demonstrated experience required3+ years Loss Prevention Experience or Equivalent, Law Enforcement or Military ExperienceMeet any state or local licensure and/or other legal requirements related to the positionExperience and knowledge with internal and external theft investigations tactics and apprehending subjectsStrong interpersonal skillsWell versed in use of Social Media platforms, internet-based retailers/marketplacesProven execution skills and ability to drive changeOperate in an ambiguous and rapidly changing work environmentQuickly adapt to changing priorities and tasksWork in high intensity situations with composure and easeSolution-based mindset with desire to uncover business gaps and solve problems

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

New York: $66,000 - $131,000 Annually