Glass America

Market Manager

Charleston, SC

The Market Manager is responsible for the operation and results of the assigned market within a designated area not limited to operations, development, business relationships and profitability. Expected to provide leadership and mentoring to all direct reports and lead their team effectively and efficiently.

PRINCIPLE FUNCTIONS AND RESPONSIBILITIES: 

*Including but not limited to:

Manage the activities of all business units within the designated market through active coordination with the fulfillment group at all times.

Manage and hold staff accountable for performance through clear communication and ensure all reporting employees understand the company mission to WOW every customer and to be the best.

Ensure staff are following company Standard Operating Procedures (SOP).

Recognize and document exceptional and substandard performance.

Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceed our customers expectations.

Ensure customer satisfaction by coaching staff and resolve customer concerns as required.

Embrace organizational WOW initiatives.

Partner with the Operations Manager and/or Regional Vice President to recruit, interview and hire new staff. Train new hires in regards to company policy and procedures.

Train new hires in regards to company policy and procedures.

Seek out opportunities to continuously educate and develop all employees.

Promote safe, clean working conditions, review ERS audits and safety records of their locations.  Ensure that all personal protective equipment is being used properly and document managers that do not enforce Glass America’s safety policies.

Execute necessary actions to the market to meet or exceed monthly goals. 

External Development

Work with RVP and corporate to achieve the external growth of the assigned market.

Maintain a close relationship with the Gerber Collision & Glass management teams in the market area to ensure we are performing at an acceptable level.

Internal Reporting & Communications

Maintain performance against goals with technicians and provide coaching to ensure all are performing to full potential.

Conduct operations reviews with the fulfillment group on a monthly basis.

Participate in company operational meetings as required.

External Communications

Promote, develop and act as a liaison with area contacts & other referral points.

Participate in external marketing and team building activities as requested.

EDUCATION/QUALIFICATION/EXPERIENCE: 

High School Graduate, Bachelor’s Preferred.

At least 5 years of experience in the Auto Glass industry with a strong focus in Operations, Management, Sales and Marketing.

SUPERVISORY RESPONSIBILITIES: 

Position requires supervision of staff to ensure optimum customer service and maximum return on all investments/expenses.

TRAVEL

Travel is primarily local during the business day, although some out of the area and overnight travel may be expected.

SKILLS

Time Management, Organizational Skills and Customer/Client Focus, Initiative.

Self starter, driven by incentives, a proven track record of success.

Excellent communication skills and a creative thinker.

Compensation Details

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