Chase Insights is responsible for the critical role of identifying and defining marketing opportunities from a consumer lens through primary and secondary research. The Insights team also will generate, evaluate & refine marketing actions; monitor brand performance and improve understanding of the consumer's changing needs. We interact across many teams and lines of business, with high visibility among internal stakeholders, marketing, product, finance, strategy and sales teams.  

As a Market Research Senior Associate within our Insights Center of Excellence, you will contribute a deep subject matter expertise within a particular research area and a broad skillset spanning a range of research methodologies. You will be responsible for scoping and crafting research strategy, designing and conducting research, and delivering actionable insights for a variety of projects. 

Job Responsibilities

Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users Select and manage research vendors to deliver research on time and on budget Manage multiple projects and workstreams concurrently Synthesize research findings and create relevant, revealing, and inspiring reporting Prepare presentation materials for senior management Deliver recommendations with confidence and consideration for diverse stakeholders Champion the voice of the customer within the business and across functions Play an active role, contribute to strategy discussions Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions Identify and document best practices, and drives implementation

Required qualifications, capabilities, and skills

5 years of experience in market/consumer research Independent and self-motivated, able to create structure and direction out of ambiguity Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives Communication, interpersonal, and project management skills Analytical and conceptual thinking; ability to understand systems and processes BA/BS degree required

Preferred qualifications, capabilities, and skills

Master's degree in Marketing Research or related field  Experience with Financial Services