ESSENTIAL DUTIES AND RESPONSIBILITIES 

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service to all guests and team members.

• Issue player loyalty cards.

• Assist patrons with questions as they relate to the property and loyalty programs.

• Work in conjunction with other departments on an as needed basis.

• Assist with accountability for all team members for day to day and long-term operations to include training and developing team members which includes coaching, mentoring and appropriate performance management up to and including separation. 

• Responsible for planning, assigning, and directing work to meet business demands to ensure optimal operations and customer satisfaction during all business hours. 

• Act as a role model to other team members and presents oneself as a credit to Company and encourages others to do the same. 

• Assist in reviewing the performance, productivity and efficiency of team members including but not limited to periodic evaluations and development of coaching techniques to motivate productivity. 

• Assist with developing, implementing, and promoting programs to reward and recognize performance of team members. 

• Support Marketing staff in planning events and in post-event analysis.

• Monitor and maintain inventory of Marketing merchandise and vouchers.

• Take and forward accurate messages from patrons.

• Track incoming and outgoing calls.

• Meet department uniform, appearance, and grooming requirements.

• Must adhere to regulatory, department and company policies.

• Perform all job duties in a safe and responsible manner.

• Performs other job related and compatible duties as assigned.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent

• Must be available for multiple shifts to include nights and weekends

• Must be able to perform multiple tasks simultaneously and possess strong organizational skills

• Must have the ability to operate computer/computer software programs (including Microsoft Office), multiline phone system, copy machines, computer printers/embossers, and other office equipment

• Must be able to acquire and maintain appropriate gaming license

LANGUAGE SKILLS 

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

REASONING ABILITY 

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS  

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.