Overview At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Apply in minutes from your mobile phone! There’s plenty of perks too! Competitive pay $50 - 55K Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid Time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? HomeTeam is the #1 pest management company to homebuilders Currently performs more the 2,000,000 services a year The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction Pest Management Industry is growing and is a recession resistant line of business Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace. HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Responsibilities The Marketing & Communications Coordinator is responsible for supporting and enhancing the company’s internal and external communication efforts to ensure a cohesive brand voice and effective messaging. This role plays a critical part in reputation management, cross-department collaboration, and customer and employee engagement by providing consistent, timely, and transparent communications. The ideal candidate will have strong organizational skills, an eye for detail, and a proactive approach to fostering positive customer and employee experiences. Internal Communication Serve as a key liaison between HomeTeam and Rollins’ internal communication departments to align messaging and ensure consistency in communications. Develop and manage content for the company’s intranet, providing employees with relevant updates, resources, and news. Working with content marketing to support programs and events that foster employee engagement, such as recognition programs, team-building activities, and employee appreciation initiatives. Assist in drafting and editing executive communications, such as messages from leadership, and presentations. Work closely with the HR department to ensure consistent messaging on employee-facing communications and support initiatives that align with organizational values. Collaborate with other departments, such as field support, to align external communication strategies with customer engagement goals. External Communication Monitor and track online review response rates for each branch, providing actionable insights to improve communication quality and enhance customer satisfaction. Collaborate with the marketing team to maintain a positive online brand image and address customer concerns effectively. Conduct monthly audits of online review metrics, reporting on trends and areas for improvement. Provide brand voice and tone guidelines across all communication channels, ensuring consistency and brand alignment. Procure content, such as customer testimonials and success stories, for use in both internal and external communications, reinforcing brand credibility and customer satisfaction. Reporting and Analytics Prepare monthly and quarterly reports on communication effectiveness, offering insights to guide future strategies. Collect and analyze feedback from employees and external audiences to improve communication processes and content. Monitor key performance indicators for marketing and communication initiatives, helping to identify successful strategies and areas for enhancement. Other Communication and Marketing Tasks Support the planning and execution of internal and external marketing communications. Assist with additional marketing and communications tasks as needed. Qualifications Experience: 1-2 years of experience in communications, marketing, or related support roles. Familiarity with reputation management tools and social media platforms is preferred. Experience in project management or report generation is a plus. Qualifications: Strong written and verbal communication skills. Proficiency in Microsoft Office Suite and knowledge of content management systems. Proficiency in PowerPoint. Organizational and multitasking skills with high attention to detail. Ability to work effectively with cross-functional teams. Basic understanding of digital communication tools and brand management principles.