Marketing Coordinator
Rosewood Hotels and Resorts
Job Description Overview/Job Summary - To act as the support function for the Marketing & Communications team (DOSM, DOC, Marketing Manager, Community Manager). Effectively communicate with both internal and external guests to ensure enquiries are handled professionally and efficiently. Handle marketing, communications, and public relations administrative tasks.
Essential Duties and Responsibilities - (Key Activities) • Act as the resort’s CMS Editor (create, edit, and publish content on the webpage) • Act as one of the first points of contact for MarComm team covering telephone and email enquiries while also assist in the hosting of media and influencers. • Managing digital file libraries (assets, photograph, videos) for internal and external use • Work collaboratively with MarComm team to manage graphic design agency and ensure timely creation, editing, and approval of marketing collateral • Assist with preplanning MarComm fam trips or site visits, including drafting & sending alerts, booking flights, reserving accommodations, advance shipping of materials, and more as needed • Host Media and Influencers during their in resort stay • Assist in development of month-end reporting materials and submit to Cluster Director of Communications • Manage communications reporting in real time, tracking media placements, updating reports, and creating clips, among other administrative duties • Support all MarComm managers with administrative tasks upon request with respect to marketing, community management, communications, and social media • Participate in scheduled sales meetings, training and other sales strategy related meetings, as required • Maintain knowledge of all Rosewood Hotels & Resorts to facilitate inquiries and direct requests accordingly • Manage month end process, including invoicing (Birchstreet) and billing of department expenses • Attend sales/marketing meetings and training sessions as required • All other duties as required
Required Skills - • Requires excellent communication skills, both verbal and written in both Spanish and English • Knowledge of all departments of the resort and a collaborative disposition to work with all internal stakeholders • Experience and desire to professionally represent the resort on site while hosting guests, clients, and members of the media. • Ability to communicate customer needs and resolve complaints independently • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Salesforce • Math skills, as well as budgetary analysis capabilities required
General Skills - • Perform job functions with attention to detail, speed and accuracy • Prioritize, organize and follow-up on all actions • Follow directions thoroughly • Understand guest service needs • Work cohesively with co-workers as part of a team • Maintain confidentiality of guest and client information and pertinent hotel data
Technical Skills - • Understanding of digital marketing principles • Strong written and verbal communication skills • Ability to prioritize and organize work assignments • Affinity for detail • Ability to meet deadlines
Language • Required to speak, read, and write English and Spanish
Others -• Travel to one or more of the Rosewood Hotels/Resorts in Mexico may be required once or twice a year • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates
Qualifications - • Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience
Experience - • Minimum of 2 years’ experience in a sales/marketing background – luxury hotel brands preferred
Essential Duties and Responsibilities - (Key Activities) • Act as the resort’s CMS Editor (create, edit, and publish content on the webpage) • Act as one of the first points of contact for MarComm team covering telephone and email enquiries while also assist in the hosting of media and influencers. • Managing digital file libraries (assets, photograph, videos) for internal and external use • Work collaboratively with MarComm team to manage graphic design agency and ensure timely creation, editing, and approval of marketing collateral • Assist with preplanning MarComm fam trips or site visits, including drafting & sending alerts, booking flights, reserving accommodations, advance shipping of materials, and more as needed • Host Media and Influencers during their in resort stay • Assist in development of month-end reporting materials and submit to Cluster Director of Communications • Manage communications reporting in real time, tracking media placements, updating reports, and creating clips, among other administrative duties • Support all MarComm managers with administrative tasks upon request with respect to marketing, community management, communications, and social media • Participate in scheduled sales meetings, training and other sales strategy related meetings, as required • Maintain knowledge of all Rosewood Hotels & Resorts to facilitate inquiries and direct requests accordingly • Manage month end process, including invoicing (Birchstreet) and billing of department expenses • Attend sales/marketing meetings and training sessions as required • All other duties as required
Required Skills - • Requires excellent communication skills, both verbal and written in both Spanish and English • Knowledge of all departments of the resort and a collaborative disposition to work with all internal stakeholders • Experience and desire to professionally represent the resort on site while hosting guests, clients, and members of the media. • Ability to communicate customer needs and resolve complaints independently • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Salesforce • Math skills, as well as budgetary analysis capabilities required
General Skills - • Perform job functions with attention to detail, speed and accuracy • Prioritize, organize and follow-up on all actions • Follow directions thoroughly • Understand guest service needs • Work cohesively with co-workers as part of a team • Maintain confidentiality of guest and client information and pertinent hotel data
Technical Skills - • Understanding of digital marketing principles • Strong written and verbal communication skills • Ability to prioritize and organize work assignments • Affinity for detail • Ability to meet deadlines
Language • Required to speak, read, and write English and Spanish
Others -• Travel to one or more of the Rosewood Hotels/Resorts in Mexico may be required once or twice a year • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates
Qualifications - • Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience
Experience - • Minimum of 2 years’ experience in a sales/marketing background – luxury hotel brands preferred
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