Are you a passionate and energetic person that has the desire for always improving the frontline customer/banker experience with every interaction. You should be someone that is not afraid to roll up their sleeves and look for ways to better assist our partners by suggesting ideas to optimize through changes to processes, procedures and tools to transform the way business is conducted.

As a Marketing Delivery Senior Associate within the E-Coupon team, you will be primarily responsible for configuring offers in the E-Coupon application.  You will be working across both Marketing strategy and Marketing execution teams to understand the intent of the offer, ensuring the best customer experience. You will provide guidance and support to multiple teams and lines-of-businesses across the firm by answering the ongoing volume of customer/banker questions that are sent in daily to the team’s email research box.  

Job Responsibilities:

Create Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution Evaluating Marketing collateral (Email, Direct Mail, etc.) to ensure the offer set-up aligns with strategic intent Identify and implement changes to the E-Coupon UI that can lead to increase in operational efficiencies and reduce scope of errors Review, research and respond to customer and banker email feedback in a prompt, courteous and professional manner Identify opportunities for continued customer and banker education to reduce customer experience friction points

Required qualifications, capabilities and skills:

Bachelor’s degree in Marketing and 3 years’ experience working in customer support role specifically in a branch or customer care environment Experience working directly or supporting banking products Excellent written and verbal communication skills as to be able to express information clearly and accurately Ability to multi-task in a fast-paced environment where changing priorities is common Must be a self-starter with a strong work ethic who craves always improving the customer/banker experience Ability to work as part of a team with the desire to constantly learn and be curious Ability to always maintain a positive mindset and professional attitude Impeccable attention to detail

Preferred qualifications, capabilities and skills:

Ability to recognize patterns and determine potential problem spots versus training opportunities Analytical skills and experience to turn data into strategic and operational insight An understanding of Marketing workflows and procedures Campaign management experience