Responsibilities

Foundational Behaviors

Arrives punctually and adheres to dress code daily. Maintains accurate timekeeping records. Completes assigned duties within scheduled shifts. Models integrity and treats others with respect.

 

Oversees Day-to-Day Retail Operations

Maintains adequate inventory levels to optimize sales. Maintains a positive attitude and smiles while engaging with customers. Monitors staff performance and provides coaching when necessary. Resolve customer issues promptly and delivers satisfactory solutions. Cultivates and maintains customer relationships to drive department success.

 

Maintains Exceptional Product Quality

Tracks inventory flow from warehouse to stores accurately. Maintains an up-to-date database of available items in the POS system. Reviews and approves all invoices prior to payment. Updates monthly inventory processes to reflect product or pricing changes. Submits monthly merchandising audits to the District Manager by established deadlines.

Keeps a Fresh Rotation of Appropriate Merchandise

Implements a merchandising plan to align with seasonal products and features. Monitors product performance and adjusts the retail mix to support sales growth. Introduces new products to stores to align with seasonal events. Controls waste of retail items by ordering appropriately. Ensures stores follow FIFO guidelines with all retail products.

Focuses on Company Engagement

Stays abreast of product trends to keep Piece of Cake ahead of the curve. Seeks out opportunities to learn and clarifies any policy or procedure uncertainties. Provides meaningful feedback to the District Manager. Participates in community events to increase awareness of Piece of Cake products.

Sales Focus and Transaction Growth

Coaches employees on product features and selling points. Conducts regular merchandising audits and provides sales floor coaching at all locations. Follows up with past large orders to secure future sales. Maintains visual display guidelines for each promotion and event. Ensures stores are fully stocked as needed and acts quickly to address any shortages.