§ Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values.
§ Provides information and incentives for guests that are not owners and have not toured per qualification guidelines.
§ Pro-actively pursues all eligible guests to preview HGVC through direct booking of tours or upon purchase of a mini-vacation package.
§ Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
§ Collects tour deposits and completes required paperwork accurately and completely for each tour (as necessary)
§ Provides location related guest service to hotel guests and visitors, including directing guests to responsible hotel services for specific hotel information.
§ Represents the product and HGVC in the highest degree of professionalism and integrity.
§ Ensures proper business etiquette and responsibilities of the position are maintained at all times.
§ Distributes only HGVC authorized information, collateral and materials. Maintains location-operating standards. Follows gifting list procedures to ensure costs are met monthly.
§ Reviews production reports and notifies manager of any challenges.
§ Ensures wake up calls and invitations are completed.
§ Complies with all reasonable requests put forth by management.
§ Completes all required Company trainings and compliance courses as assigned.
§ Adheres to Company standards and maintains compliance with all policies and procedures.
§ Performs other related duties as assigned.
Compensation:
$17.40 per hour plus commissions & bonuses governed by a compensation plan.
Why do Team Members Like Working for us? Our Mission and Values A people-first culture Internal growth opportunities Being part of an industry leader in the hospitality field Employee Assistance Program that supports your physical and mental well-being Wellness allowance Team Member and Family Travel Program providing reduced hotel room rates!