Apply Description

JOB SUMMARY

The Marketing & Sales Assistant, under the direction of the Chief Marketing Officer, will work on a part-time basis to support the Relocation Coordinator and the Assistant Directors of Sales with administrative tasks related to tours, settlements, selections, move-ins, and relocations. This role will offer development opportunities in marketing and sales functions, and have the potential for expanded scope and responsibilities over time.

ESSENTIAL JOB FUNCTIONS

Maintains the standards manual by neighborhood and ensure it is aligned with the Facilities and Material Management Departments. Update when products are discontinued as needed.Prepares all Deposit Reservation Letters for incoming residents at the conclusion of tours and confirmation of their respective choice.Monitors and maintains the admission application log, ensuring timely approvals of Medical & Financial applications.Serves as a liaison with the Facilities & IT Departments to ensure keys & PET transmitters are delivered in time for settlement.Prepares the settlement documents for all upcoming settlements, along with all handouts given to new residents as appropriate.Supports the Relocation Coordinator in ordering and delivering all goodie bags and lunches on the move-in day, insert resident name labels in the mail room and outside their apartment door.Follows up with all new move ins within 10 days and report any outstanding or missed items to Facilities and follow up as needed.Utilizes the Marketing CRM to record all transactions.Serves as the first point of contact for resident internal moves, gives tours for internal moves and assists with Open Houses as opportunities arise.Secures decisions for internal moves between IL to IL by obtaining signatures on appropriate forms.Coordinates moves for model home as needed.Maintains confidentiality of all pertinent resident information, releasing information only in accordance with established policiesMaintains positive interactions with residents, guests, and employeesAssists with and performs other organizational and administrative duties as assigned

QUALIFICATIONS

High School Diploma/GED, required graduate; Bachelor’s degree, preferredTwo (2) or more years of experience in sales/marketing, or progressively responsible administrative assistant roles, required; experience in a senior living or health care setting, preferredValid Commonwealth of Virginia Driver’s License and Notary Public designation or ability to obtain Notary designation, requiredExperience with a customer relationship management (CRM) system, preferred

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent organizational and administrative skills and the ability to handle multiple priorities simultaneously in a fast-paced environmentAbility to maintain professional working relationships and work tactfully with employees, residents, prospective residents, family members, visitors, and the general publicAbility to take initiative to solve problems on behalf of residents/prospective residents and to exercise sound professional judgmentAbility to communicate effectively, both verbally and in writingGeneral knowledge of public relations, marketing techniques and understanding of issues facing seniors and their families during significant life transitionsAbility to work as a team or independently and be self-motivated and goal oriented with shared accountabilityProficiency with Google Suite and Microsoft Suite (Word, Excel, PowerPoint)Ability to conduct internet research and learn proprietary software including customer relationship managementKnowledgeable of retirement living and continuing care conceptsAbility to spend considerable portions of the day standing and walkingAbility to work flexible hours (M-F between hours of 8:30am-5pm)