As a Tour Coordinator, your will be responsible for booking, confirming, and tracking Asia Pacific timeshare tours from incoming calls from external and internal customers in accordance with approved policies and procedures. Coordinating efforts for direct bookings are handled in conjunction with our partners in Japan.
HERE’S WHY YOU’LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Tour Coordinator will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
Service internal customers as well as external guests via phone, email and fax Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to maximize tour slot availability in all Asia Pacific (APAC) Sales offices Provide quick and courteous assistance to complete the tour booking process in a timely manner Perform any reasonable request by management that supports the department’s mission and goals Arrange transportation needs as required for tour presentations Responsible for arranging an activity reservation for marketing package guest