Markets Support Specialist - Loan Trading Desk Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Summary:** Main point of contact for requests relating to the administration of large corporate credits held by the Global Credit (GC) loan trading desk. Global Market Loan Operations provides settlements and services for secondary loan trade closings relating to corporate investor clients. Must be on hand to offer premium client service and manage the relationships between our internal business partners and external clients. Will be responsible for investigating and resolving complex discrepancies which could involve reading the credit agreement and completing manual calculations to ensure balances are correct. Will be tasked with providing supervisory oversight for our various process. Will be responsible for facilitating training for the team on processes, business policies and procedures. Must be comfortable with occasionally leading a project or new process implementation. Basic Understanding of credit documentation (e.g. Credit Agreement) in order to perform detailed reviews for accurate settlement and servicing. End to End processing of loans with accurate data input to various credit and operating systems (e.g. ACBS, BFT, Cash Manager, LoanRunner, etc). **Responsibilities:** + Validation of loan documentation for accurate trade settlements + Validation of loan commitments, interest payments, and fee payments + Manage periodic rate changes, rate rollovers, advances, collateral, invoicing,repayments, and other loan agreement inquiries + Report Monitoring and reconciliations + Train the team on various procedures, policies and processes + Provide supervisory oversight on our various processes + Input wire instructions while attending to dual controls + Analysis and resolution of operational problems + Involvement in ad hoc projects for new processes or industry initiatives + Breaks investigation and resolution. **Required Qualifications:** + Presentable, confident and client focused. + Excellent communications skills and proficiency with numbers/calculations. + Ability to work under pressure in a team environment. + Ability to liaise with all levels of the firm and people with different experiences and backgrounds. + Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate. + Knowledge of Operational Risk **Desired Qualifications:** + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions + Excels in working among diverse viewpoints to determine the best path forward + Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.