ER24 Corporate Office | Johannesburg | South Africa 

Closing date: 31/01/2025  
Number of positions: 1 
Recruiter name: Gaylin Daniels  
Reference number: 56606  
 Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To support a comprehensive, professional and integrated care service and to deliver world class case coordination and concierge service to Medical Assist Service patients in collaboration with the internal and external healthcare teams.

KEY RESPONSIBILITY AREAS Manage clinical efficiency in collaboration with the Clinical and Medical Assist Services team for MAS patients prior to admission, during hospitalisation and post discharge Support an integrated healthcare service by monitoring the liaison and coordination services of the MAS teams with clinician offices and external healthcare providers Perform a patient liaison role throughout the delivery of the various  MAS contracts, communicate effectively with patients, clients, specialists, hospitals Utilise data analytics and reporting to monitor patient outcomes, operational efficiency and clinical governance Drive a culture of cost efficiency and ensure the financial process is managed thoroughly Manage the clinical coordinators and concierge team REQUIRED EDUCATION

ESSENTIAL EDUCATION

Degree / Diploma in General Nursing; OR Advanced Life Support OR ILS with appropriate case management experience OR other allied healthcare degree/ diploma

DESIRED EDUCATION

Client Liaison, Case Management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

3-years’ experience in a senior nursing role (e.g. Shift Leader, SPN), within a private acute healthcare setting; OR Paramedic OR 3 years’ experience within healthcare environment. Minimum 2 years clinical case management

DESIRED EXPERIENCE

3-years’ Case Management and/or Client Liaison/Customer Service, Communications and Bookkeeping

REQUIRED JOB SKILLS AND KNOWLEDGE Evidence-based practice and guidelines Clinical pathways Clinical information capturing and data analytics Nursing/ALS care within an acute-care setting Risk identification and supporting protocols Pharmacology Cost containment as per clinical pathway Computer literacy (MS Office) Delivering results and meeting customer expectations Presenting and communicating information Writing and reporting Analysing Working with people Excellent administration skills

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile