If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. **Job Summary** The Supervisor II position has the overall responsibility for leading and directing the day-to-day operations of a team of Agents and Representatives supporting various teams in Operations. The Supervisor will work with management to develop, implement and track performance metrics to ensure effectiveness of organization, people and processes. **Job Description** **Key Accountabilities** •Provide direction and oversight to employees who are accountable for handling a variety of customer billing exceptions with a focus on ensuring quality and items in mass •Oversee the response and resolution of highly sensitive billing requests and occasional customer issues •Work with management across the organization to develop, implement, and track performance metrics ensuring the effectiveness of the organization, people, and processes around billing timeliness and accuracy •Manage performance and provide developmental opportunities, coaching, and training for assigned team •Serve as a liaison between various teams to ensure Corp. goals and initiatives as well as customer needs are achieved **Education,** **Experience, &** **Skill** **Requirements** **•** **2+ years experience in a supervisory billing role OR relevant experience leading projects with a high level of delegation of work or team interaction** •Excellent analytical, organizational, and time management skills - including Excel, MS tools. •Demonstrated a history of increasingly responsible leadership roles •Ability to work under tight deadlines, high volume areas and achieve team results •Minimum High School Diploma or equivalent •Project management experience as a key individual on project **Key** **Metrics** •Ensure continuous improvement through performing of routine monitoring, quality assurance and process improvement through technology •Ensure consistent administration of employee discipline and practices consulting with HR as necessary •Ensure appropriate staffing levels and actively participate in recruiting, selection, and hiring efforts •Collaborate with other members of the leadership team to ensure compliance with policies and procedures and identify areas of opportunity •Meet all SLAs within the Billing tower and ensure that agents are QA for quality •Prepare, Review, and execute on large amounts of data in a very high-stress level job •Work well with other peers and upper management in a high stressful organization **Job Family** Customer Service **Company** Vistra Retail Operations Company **Locations** Irving, Texas Texas **_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!_** **_If you currently work for Vistra or its subsidiaries, please apply via the internal career site._** **It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.** **If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us** **at assistance@vistraenergy.com to** **make a request.** Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine. Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities. Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ . Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) . Come join us and be part of something special! Click here to learn more about Vistra. _It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._ If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.