Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful attitude with all guests and team members Ensures an exceptional guest experience by providing consistent quality treatments  Provides water treatments/services (training provided) Demonstrates exceptional knowledge of spa and salon services as well as products used in services including their ingredients and benefits Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day  Uphold all protocols for set-up, shut down and cleanliness of treatment rooms Handle guest questions and concerns with professionalism  Check for schedule updates throughout shift Take guestTaTake guests promptly for all services Communicate Service upgrades or Service changes to Spa Coordinator Properly care for equipment and product used  Participates in inventories  Stock professional supplies in dispensaries Report any service issues immediately  Transport soiled linen to appropriate bins Assist as a spa attendant when needed  Reports lost and stolen items immediately Filing of intake forms daily Maintains a meticulous professional appearance Receive, fold and restock linen daily Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.  Suggests products, services and experiences to guests.  Other duties as assigned. 

Qualifications: 

Must pass a drug test.  Must be able to initiate and engage in conversation in a professional and friendly manner.   Must be at least 18 years of age.   Must be willing to participate in on-going training   Maintain knowledge of current property events, promotions and attractions.  Must have the ability to grow clientele and suggest retail   Must be able to work independently, with minimal supervision Must obtain a current Massage Therapist License recognized by the state and the local governing board  Comfortable working in a fast paced, dynamic environment.   Ability to work effectively in a team setting and independently.    Must present a well-groomed appearance.   Must adhere to uniform/appearance requirements Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds Able to accept direction of Senior Leadership

Physical, Mental & Environmental Demands:

Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Responds to visual and aural cues. Able to stand and walk for extended periods, at least 9 hours Able to sit, stand, bend, crouch, stoop, reach and kneel when servicing guests Able to lift 20 pounds.