GENERAL SUMMARY

The Massage Therapist is responsible for providing massages and other body treatments to guests. This position is part time. 

 

CORE SCOPE OF POSITION

Ensures the Viejas guest service experience for guests by maintaining the standards at all times. Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations. Performs all treatments on services menu based upon current licensure. Assesses contraindications of guest that may prevent service from taking place. Understands and uses universal precautions when providing services. Cleans and disinfects all equipment on a daily basis. Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and explains the benefits to guests. Answers guests’ questions in a knowledgeable and professional manner. Recommends products for home use. Suggests to guests other beneficial treatments offered in the spa. Begins and ends all treatments on time. Informs Spa Director or other management personnel about product needs. Creates and maintains client cards and treatment notes, when appropriate. Attends all scheduled meetings and professional trainings. Attends scheduled professional trainings. Reports any incidents or accidents to a member of the management team. Ensures that work areas are clean and set according to procedures. Performs other Duties Assigned.

 

 

INTERACTION

Interacts with internal and external guests with a positive attitude and professionalism at all times.

 

SUPERVISION

Does not provide supervisions to others.

 

EDUCATION/CERTIFICATION

High school diploma or General education degree (GED).

 

EXPERIENCE

Previous massage and body work experience. Customer service experience, preferably in a spa.

 

KNOWLEDGE AND SKILLS

Must be able to build rapport with guests. Ability to experience various treatments/services to guests. Excellent customer service skills and work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic, and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Strong team player. Must be comfortable with product recommendation. Must be flexible to work different shifts, evenings, and holidays.