Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Overview Basic Function The massage therapist performs professional quality massages and body therapy services for Spa guests. Essential Functions Provides massage treatments and body treatments for clientele in a consistent manner as directed by the Spa of the Pines protocols. Designs specific sessions based on client consultation to determine what level of intensity or areas to target for service. Assists in the promotion of the health and wellness benefits to clients receiving massage therapy on a regular basis. Creates memorable guest/client experience through professional, friendly, and helpful attitude. Follows all practice policies and protocols. Must maintain current clientele while continuing to build new clientele. Ensure outstanding service through upholding spa flow of greeting the guest, consultation, treatment and closing. Recommends products for home use and suggests other beneficial treatments offered in the spa. Begins and ends all treatments on time. Ensures work areas are clean and equipment is disinfected according to procedures. Assesses contraindications of guest that may prevent service from taking place. Works with guest to resolve issues and escalates when needed to supervisor or manager. Maintains current on all licensure and insurance. Create and maintain guest files according to procedures. Marginal Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions as determined by the supervisor based upon the requirements of the hotel. 1. Respond to and complete any reasonable task assigned by leadership. 2. Attend necessary meetings, including department meetings. 3. Any other duties as assigned. Qualifications High school diploma or equivalent. Two - Four years of experience as a Massage Therapist preferred. Or a combination of certified education and experience. Certified Massage License. Previous spa experience preferred. Must have excellent bedside manners. Must have physiological knowledge. Must know, understand, promote, and follow proper health and safety standards including creating a safe and effective environment. Must have excellent verbal and written communication skills. Must have superior procedural skills with the ability to endure labor-intensive, demanding, and constant physical effort and precision when providing massage services. Must be able to connect with various types of personalities. Must maintain a neat, clean and well-groomed appearance and uniform. Must be able to read, write, and speak English clearly to ascertain and document client information. Must be able to work various schedules, including days/nights, weekends, holidays, and overtime as needed.