As a Support Analyst, you'll provide exceptional service and support to the MAST global community across Carnival Corporation brands, both on ships and in offices. You'll handle incidents and requests as the first level of support, document solutions, and collaborate with an international team. Your role involves triaging issues, escalating when necessary, and maintaining the knowledge base. You'll also support Azure DevOps tickets and contribute to user guides. Essential functions include acting as the first point of contact for all incidents and requests, logging and resolving issues using Service Now, providing triage, liaising with team members for escalation, maintaining the knowledge base, and supporting Azure DevOps tickets.

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