This position supports shared services activities for internal customers of the Shared Service Center (“SSC”) as governed by the customer Master Service Agreement (“MSA”) and Statement of Work (“SOW”).  This role will serve as the Master Data Analyst for several business units who are internal customers of the SSC and will engage with Business Units to drive continuous improvement, adoption of processes and standards in alignment with corporate policies.

Analyze master data for missing critical data fields, work with BU and vendor to update payment format from check payment to electronic, assist team on acquisition/divesture activities.  Recommend changes to methods or procedures to meet operational needs, improve accuracy, and further streamline processes. Ensure key metrics are completed and shared with BU monthly. Provide inputs and recommendations for process and technology issue resolution. Work with the Service Provider and SG teams to ensure all workflow tools are operational and there are no issues that will negatively impact the timely processing of disbursements.   Periodic review of key vendors' scorecard to determine where roadblocks are occurring. Facilitate user acceptance testing of system changes to workflow tools. Assist Manager with coordinating SSC actions on a monthly basis including participating in monthly accounts payable meetings with BU FD and Procurement Directors providing performance summary including KPI’s, key vendor issues, vendor problem resolution status, control matters and forward planning matters. Work with Manager to ensure SOW commitments of timeliness, cost, quality, consistency, and reliability of information are delivered as agreed to in the SOW. Assist with managing and resolving any strategic service issues between SSC Audit master data in the ERP system