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The PositionJob Description

Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region. The Master Data Specialist will be based in San José, Costa Rica and report to P2P  Manger. You, as the Master Data Specialist (MDG-S), will be accountable for the creation and maintenance of P2P master data for the Americas SSC in Costa Rica.

Key Responsibilities:

Maintain, change or create vendor master data related requests in the Master Data Governance system: Responsible for vendor master data quality and accuracy, Ensure and enforce proper usage of country specific and Roche Core Finance rules, Act as first point of contact for affiliatesMonitoring activities: Business Partner load error report in Master Data Management System (UCI, DUNS, ZIP CODE), Track and maintain stuck change requests, iDoc monitoring in all related backend systems.Supporting Activities: Creation and correction of vendor master data elements form local request in accordance with global guidelines, Vendor mapping (Hierarchy creation), Examine and correct replication issues, Extension to corresponding ERP Fields such as: GCI, GSI, AKA, FKA and LEN. Knowledge Management: Build up and maintain internal knowledge baseIncident handling activities: Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments, 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly, Act as an escalation board in IT, Supporting authorization related issue resolution, Handling of mass change requestsTesting and analyzing: Testing various MDG-S for IT implementations in test systems, Participate in technology projects, providing functional analysis and testing and scripted regression testing, Identify opportunities for process improvement and assist in their implementation, Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion
Trainings: Conduct end user and professional training to the organization, Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts Monthly Closing Support: Participate in and Support Financial Monthly Closing
Reporting, Run various audit and performance related reports based on demand, Run Vendor Master Data related reports based on demand

General Responsibilities:

Create/maintain and follow up on cases/tickets with adequate quality and in timely manner in order to achieve the best response and end-to-end resolution timeLiaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate levelMaintaining SOPs, annexes and training materials for 1st level support. Contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance
 

Qualifications:

Strong ability to prioritize and organize work effectively, adhere to tight and established deadlinesDemonstrated communication skills with a focus on customer serviceSupport the process improvement and best practice implementationsMaintain Excellent Key Performance Indicators and takes care of internal operation improvementsLanguage: English & Spanish required, Portuguese and/or French is a plusCollege or University degree in finance, informatics or business administration

Required Experience:

3+ years’ experience in Master Data.3+ years’ experience in system support.2+ years’ capability specific experience.2+ Vendor Banking setup knowledge2+ SAP experienceCustomer Support experiencePrior experience in Shared Service or Customer Service Centre in a support function is a plus.MS Office knowledge.Demonstrated problem solving skills.Excellent communication skills to varied stakeholder audiences.Team player with demonstrated strong interpersonal skills.Service orientation.Precise, focused working mode.Strong collaborator in a multi-cultural environment.Business level fluency in English.

Desirable Experience:

Experience and knowledge in Financial Accounting MDG-S troubleshooting experience

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.